Frailty Team Administrator
2 months ago
Frailty Team Administrator, Band 3
Permanent, Part-time 22.5 hours per week
The Greenwich Frailty Team are seeking an enthusiastic administrator to join the team. The Greenwich Frailty Team is a pilot which will aim to provide care co-ordination to ensure patients remain at home with appropriate health and social services support, reducing avoidable non elective admissions.
Successful applicants will have experience in customer-care, preferably in a health or social care setting. As the initial point of contact for telephone callers, you will provide advice and information to members of the public, service users and professionals throughout the health and social care network. A pleasant telephone manner is essential along with an ability to deal with a diversity of people sensitively and assertively. The post will include co-coordinating Multidisciplinary meetings between different organisation’s and ensuring that relevant documents are ready for meetings.
You will need excellent organisational skills to manage a busy and varied workload. An excellent working knowledge of IT packages is essential, as is your experience in working with databases. A working knowledge of RIO or Mosaic would be an advantage.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We’re Kind
- We’re Fair
- We Listen
- We Care
- Act as the first point of contact to clients on the telephone, maintaining calmness, politeness and good customer relationship skills at all times.
- Provide a point of contact for the members of the Frailty Team by telephone and written correspondence
- Co-ordinate and take minutes for Multidisciplinary meetings between staff from different organisations.
- Ensure reports and relevant assessments are sent out prior to Multi-disciplinary meetings
- Take clear, legible and concise messages for members of the team. Forward messages to staff members in a timely manner
- To effectively analyse and respond to situations as they arise, problem solving and alerting appropriately.
- To process the timely management of referrals
- To use Framework I, RIO and Co-ordinate My Care to ensure that referrals are processed and that information is updated when needed.
- Arrange appointments with service users ensuring clear communication and documentation on the relevant IT system
- To follow-up and provide feedback for referrals inappropriate for Frailty Team and advise future suitable action.
- Maintain client databases and provide statistical information as required
- To gather data as requested, for example, activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis.
- To process discharged files ensuring database recording to facilitate efficient retrieval of files and organise external archiving of information in line with Trust policy.
- To direct work undertaken by bank or administration support staff, ensuring their awareness and compliance with local trust guidelines and policies as required.
- To support the Team Manager to maintain records relating to study leave, sickness and annual leave, by use of diary and/or Healthroster, on a monthly basis.
- To contribute to improvements in service delivery
- To participate in the organisation and coordination of study days or training.
- To maintain an efficient filing and discharge system to facilitate the efficient case management for the team to include archiving files according to Trust policy.
- Demonstrate flexibility and negotiation skills with team members and patients in terms of appointment availa
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