Customer Service Representative

3 days ago


Hungerford, United Kingdom Storm Recruitment (Swindon) Ltd Full time

**CUSTOMER SERVICES REPRESENTATIVE**

**Hungerford**

**Up to £27,000 per annum**

**Manufacturing**

**Overall Responsibility**

This position as a Customer Services Representative (CSR) has responsibility for the smooth running and the servicing of a selection of our customers in the retail channel.

The CSR will need to liaise ongoing with other departments in the company including Sales, Marketing, Product Development, Finance and Operations.

**Key Ongoing Tasks**
- Receive and deal with incoming calls
- Use system SAP to enter data and process customer orders
- Take follow-up action effectively by liaising with other Departments
- Handle complaints and escalate when appropriate
- Investigate credit/returns requests and process on system
- Offer administrative support to Sales Representatives
- Develop relationships with both new and existing customers
- Ensure a proactive, positive and flexible approach to the variety of tasks and work patterns as the Customer Services Administrator role develops
- Work well with colleagues so that learning and experience is shared
- Cover colleagues workload during holidays/absence
- Attend and contribute to monthly CS team meeting
- Have a good understanding of the Company’s products and business structure

**Requirements for Customer Service Representative

- Working knowledge of SAP
- Good communication skills - written/oral
Previous Customer Service Experience
-- Enjoy dealing with customers and solving issues

Good system and PC skills

Familiar with MS Office Package



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