Customer Experience Manager

1 week ago


Hungerford, West Berkshire, United Kingdom Dobbies Garden Centres Ltd Full time
Job Description

We are seeking a highly skilled Customer Experience Manager to join our team at Dobbies Garden Centres Ltd. As a key member of our management team, you will be responsible for delivering exceptional customer service across our restaurants and ensuring that our customers receive a warm and welcoming experience.

Key Responsibilities:

  • SUPPORTING AND COACHING OTHER MEMBERS OF STAFF: You will play a crucial role in mentoring and supporting your colleagues to ensure they have the skills and knowledge required to deliver an outstanding customer experience.
  • GIVING GREAT CUSTOMER SERVICE: You will be responsible for providing excellent customer service by helping customers with various transactions across the restaurant.
  • WORKING ALONGSIDE THE TEAM: You will work closely with your team to ensure staff efficiency, covering all stations effectively, and promoting a high level of service to our customers.
  • DRIVING SALES: You will drive sales through customer interactions while promoting the benefits of our membership program.
  • ENSURING COMPLIANCE: You will ensure compliance with our restaurant operational procedures, monitor standards, and ensure that the team follows company guidelines.
  • OFFERING ASSISTANCE WITH CUSTOMER QUERIES: You will offer a helping hand with customer queries, providing high-quality product knowledge and addressing allergies and dietary requirements.
  • MAINTAINING CLEANLINESS AND UPTAKE: You will work with your team to maintain the cleanliness and upkeep of the restaurant.
  • KEYHOLDER RESPONSIBILITIES: You may be required to take on additional responsibilities as a keyholder.

About Us

Dobbies Garden Centres Ltd is the UK's largest garden centre retailer, with a rich history dating back to 1865. We pride ourselves on being passionate about gardens and plants, and we showcase this through our own-brand and branded products, concession partners, and services.

We have something for every season, occasion, and style of garden, both inside and outside. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.



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