Primary Care Navigator

3 months ago

Birmingham, United Kingdom Living Well Consortium Full time

**About Birmingham Mind**

We are the largest provider of mental health services in Birmingham and the West Midlands. We offer high quality services that support both recovery and wellbeing and we actively work with people so that they can be in control of their lives. With respect for the individual at the forefront of all the work we do, Birmingham Mind has a well-earned reputation for excelling in quality.

With over 50 years’ experience of supporting people with mental health difficulties within our local communities; we always strive to challenge the stigma that surrounds mental distress.

Our people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People.

We are collaborating with our partners, **Living Well Consortium and Better Pathways,** to deliver a high quality and equitable service.

**About the service**

This service is an integral part of the development of local Primary Care Networks (PCN) as part of the Mental Health Transformation programme within Birmingham and Solihull.

PCNs build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve.

The service will see a team of Mental Health trained professionals, Local Authority, Education and voluntary sector staff working together to delivery liaison, consultation and intervention delivery. The service will see a team of secondary care and voluntary sector staff working together to include an Advanced Nurse Practitioner (ANP) or Community Psychiatric Nurse (CPN), a clinician from Forward Thinking Birmingham (FTB) and a Birmingham Mind Primary Care Navigator as part of the support being offered to primary care patients. The service is an all-age service and will be based with a primary care setting. Birmingham Mind is recruiting to three Primary Care Navigator roles.

**About the role**

The role of the Primary Care Navigator is to assist with moving people away from/out of secondary mental health care (i.e., BSMHFT, FTB) by providing access to support around social catalysts of poor mental health, including debt, housing, domestic violence, substance use, homelessness, isolation, relationship breakdown, unemployment and other social crisis issues.

You will be part of a team of 9 Navigators based in 3 organisations, with 2 Senior Navigators and 1 Service Manager (employed by Birmingham Mind).

The role is designed to cover Primary Care Networks in Birmingham and Solihull with particular emphasis on the Solihull region to start with.

**Main purpose of the role**

The role of the Primary Care Navigator will work closely with and support individual patients who are experiencing mental health difficulties because of environmental and/or social crisis that might include debt, financial hardship, housing difficulties as well as social issues e.g., neighbour/landlord disputes, tenancy collapse, risk of homelessness, rent arrears, social isolation.

**Main Responsibilities**

**Service delivery -**

**As part of your role, you will**:

- Provide advice, guidance, interagency liaison and signposting to individual patients within primary care settings.
- Work as part of a primary care team, sharing knowledge, support and good practice.
- Receive referrals and work proactively to manage an agreed case load and follow up. The types of interventions you will offer will include but not be limited to: One to one support to resolve a range of presenting issues such as debt, housing, and self
- management techniques, as well as signposting to other community agencies and organisations. including those run by VSCE organisations.
- Offer guided self-help in relation to mental health presentations
- Support individuals using motivational interviewing approaches when needed.
- Treat everyone with dignity and respect and without prejudice and judgement.
- Ensure effective communication and good communication with patients.
- Attend safeguarding conferences and/or multi-disciplinary meetings as required within the remit of the role.
- Ensure a person-centred focus is always maintained throughout your work.

**Quality -**

**As part of your role, you will**:

- Comply with all organisational Policies and Procedures including those concerned with Health and Safety, Equality and Diversity and Safeguarding
- Ensure compliance with all local policies and procedures in relation to the primary care setting and its environment.
- Actively participate in the ongoing evaluation of the service being provided.
- Proactively seek out and provide feedback to the organisation and other stakeholders to support continuous improvement in both your own practice as well as the overall service that is being delivered.
- Provide fe

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