Customer Liaison Officer

5 months ago


Farnham, United Kingdom CCM UK Full time

**About the College of Contract Management**

The College of Contract Management in the United Kingdom is a leading college offering specialist live online courses in Engineering, Construction, IT, & Software, Health and Social Care, and business and leadership courses, designed for working professionals who are looking to increase their confidence, skill basis and future career aspects.

The College is searching for a dynamic and motivated individual to join our team as a Customer Liaison Officer, supporting our course administration department in day-to-day operations.

The successful applicant will display consistent dedication to their work and a strong desire to contribute to a rapidly growing and exciting company that delivers high-quality educational courses for professionals.

You will be joining our enthusiastic and friendly team members based in our Farnham head office.

**The work schedule for this role will run Tuesday - Saturday and will be based in office.**

**Key Responsibilities**:

- Manage course schedule with the lecturers.
- Manage assignment administration through our Exam portal.
- Act as the primary point of contact for students and support their needs promptly.

**Key Requirements**:

- Open-minded and adaptable to customer service challenges.
- Motivated to achieve targets.
- Have strong communication and interpersonal skills.
- Positive and driven individual.
- Proficiency in Microsoft Office.
- Attention to detail and accuracy in all work performed.
- Ability to type quickly and accurately.
- Well-organised with the ability to plan, prioritise, and manage workload effectively.
- Must hold 3 years minimum office-based experience.

**Benefits**:

- Good work-life balance
- Full training provided.
- Friendly team
- Opportunities for career progression.
- Company pension
- Cycle to work scheme.
- Employee discount
- Free parking

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£27,000.00 per year

**Benefits**:

- Bereavement leave
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free parking
- Private dental insurance
- Referral programme

Schedule:

- Day shift
- Every weekend
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Office: 3 years (required)

Ability to Commute:

- Farnham (required)

Work Location: In person



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