Employee Relations Advisor

7 months ago


Bolton, United Kingdom AXA UK Full time

**About the role**:
The tasks that sit within the People Services ER team are varied - ranging from providing advice on occupational health, conduct cases, Short & Long Term Absence, Flexible working, management of FTC's, New starter occupational health, OH / work placed assessments, Performance Improvement.

To be successful in the role, you'll have previous experience of working in an HR Shared Services team together with providing ER advice at Tier 1 level. Key to your success will also be your excellent attention to detail and sound communication skills. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we work smart, empowering our people to balance their time between home and the Bolton office in a way that works best for them, their team and our customers. This is a hybrid working role which involves 2 days a week in our Parklands, Bolton office and 3 days at home.

**Working Hours**: Full time, 35 hours per week, Monday to Friday.**Training**:You'll receive a comprehensive onsite induction and full training from your Manager, to set you up for success in your new role with lots of support along the way.

**What you'll be doing**:

- Answer calls that come into the People Services Team and provide advice and help
- Manage a portfolio of ASK HR cases
- Ensure issues are escalated as appropriate
- Actioning workflow to ensure activity is prioritised
- Maintain the quality of the data in MY HR and ASK HR
- Manage data integrity and ensure standards for audit requirements are delivered that meet legal and business requirements
- Administer the processes and provision of advice and guidance ER

**About you**:
**What we’re looking for**:

- Experience of working in an HR Shared Services team together with providing ER advice at Tier 1 level
- CIPD qualification would be advantageous
- Attention to detail, quality, pace and precision
- Understands and demonstrates importance of Data Protection and its associated risks
- Computer literate with a good understanding of IT tools and Microsoft packages, demonstrating accuracy and speed when updating relevant HR systems
- Excellent written, verbal and interpersonal communication skills
- Ability to demonstrate risk awareness and impacts of risk
- Stakeholder Management experience

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary up to £25,000
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.


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