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Inbound Customer Support Assistant

7 months ago

Kettering, United Kingdom Oracle Solutions Asbestos Ltd Full time

**The Position: Inbound Customer Support Assistant
- Up to £24,000 p.a. dependent upon experience.**

**The Company**:
Oracle Solutions is looking for an enthusiastic Inbound customer support assistant to join the team. We offer the opportunity to grow into more than just a job - we build fulfilling and well-paid careers.

With more than 15 years in the asbestos business, we are proud of the fun and inclusive workplace culture we have developed. We’re excited to add more motivated people to our team of 50+ asbestos professionals.

We believe in promoting from within, after all, when you help build the company, you should have a say in how it’s run. If you’re interested in growing with the company, the opportunities are abundant.

**The role**:
Are you an effective communicator, who is organised and enjoys speaking to a wide range of people? If that is something you enjoy, then this could be the role for you Here at Oracle Solutions, a dynamic, industry leading asbestos management company specialising in preventing loss of life through asbestos management, we are on the hunt for an enthusiastic customer support assistant to join our team at our site in Kettering, UK.

**Responsibilities**: As an inbound customer support assistant you'll be at the forefront of our customer interactions, Qualifying & understand our customers needs, then supporting the onward management of their requirements. Your main responsibilities will include:
**Building Connections**: Connect with potential customers through various channels, Qualifying and understanding their needs, and directing them to the relevant asbestos professional.

**Expert Guidance**: Share your expertise, guiding our customers to the correct solutions to develop long lasting customer relationships

**Deliver Results**: Effectively manage all inbound enquiries within the business with a friendly and professional manner at all times. Be aware of and understand the departmental and business targets; and the role that you play in their delivery.

**Requirements**:

- Minimum 2 years’ experience of working in a customer service role, involving an element of complaint handling.
- Excellent telephone manner
- Effective organisational skills in order to plan own work on a daily basis.
- Proven ability to match resources within the business to meet customer requirements.
- An excellent communicator, particularly over the phone
- Confident
- High degree of self-motivation and time management
- Resilient, persistent, and tenacious
- Possesses a result orientated attitude.
- Good organisation skills and ability to prioritise.
- Good listening skills
- Energy and enthusiasm to deal effectively with customers.
- Team Player

**Perks and Benefits**:
**Do the Right thing**: We'll provide all the tools and training you need to become an asbestos expert.

**Above and beyond**: Going the extra mile pays off with commission opportunities that enhance your income.

**Consistently Reliable**:Enjoy growth and development prospects as the company continues to expand.

**Positive can-do attitude**: If you're ready to embark on an exciting sales journey and become part of a passionate team that's transforming the asbestos industry “preventing loss of life through asbestos management “Oracle is the place to be

**Friendly Atmosphere**: Join an engaged and diverse team

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000 per annumdependent upon experience.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer support: 2 years (required)

Work Location: In person