Customer Support Administrator

4 weeks ago

Kettering, United Kingdom Qualifications Network Full time

**Job title**:
Centre Support Administrator

**Term**:

- 37.5 hours per week primarily based in our Kettering office
- This role may involve travel to various education and training centres for on-site monitoring.
- Flexibility in work hours to accommodate assessment schedules, centre availability and cross training requirements

**Salary and benefits**:
Salary £20475 - £26325 per annum depending on experience and occupational competence range.

**Reporting Structure**:
You will report directly to your Centre Support Manager

**Job overview**:
**Key responsibilities**
- Assist in quality assurance activities, including moderating assessment decisions, reviewing documentation, and providing support to education and training centres.
- Collaborate with the Centre Support Managers and other relevant teams to maintain the quality and consistency of our qualifications.
- Provide administrative support, including data entry, record keeping, and document management for quality assurance processes.
- Participate in standardisation training sessions for centre staff, ensuring alignment with assessment best practices.
- Contribute to the development and maintenance of qualification documentation, guidelines, and procedures.
- Assist in onboarding new education and training centres by providing information and support on qualification requirements.
- Engage in cross-training activities within different departments of the organisation to gain a holistic understanding of our business operations.
- Maintain clear and effective communication with education and training centres, addressing queries and providing assistance.
- Collaborate with colleagues to address any performance gaps identified during quality assurance activities.
- Participate in regular meetings and training sessions to stay informed about industry trends and enhance professional skills.

**Key Duties and Tasks**:

- Support Centre Support Managers in monitoring assessment decisions and identifying any discrepancies.
- Assist in reviewing documentation and materials to ensure compliance with qualification standards.
- Aid in delivering standardisation training to centre staff to promote consistent assessment practices.
- Participate in the development and upkeep of qualification-related documentation and resources.
- Help onboard new centres by providing clear information about qualification requirements and processes.
- Participate in cross-training activities to gain familiarity with various aspects of the business.
- Collaborate with colleagues to address queries and provide necessary support to centres.
- Contribute to maintaining open lines of communication between the organisation and education/training centres.

Assist in tracking and organising quality assurance data for reporting and analysis purposes.

**Requirements**:
**Education and Qualifications**:

- Be willing to work towards one or more qualifications related to our qualification suites
- Be willing to work towards a level 4 qualification in Understanding quality assurance

**Experience**:

- 1 years of experience in an administrative role, preferably within an education, training, or quality assurance environment.
- 1 year of working in an office environment
- Exposure to quality assurance processes and principles is desirable.

**Skills and Competencies**:

- Strong organisational skills and attention to detail for accurate record keeping and documentation.
- Competence in Microsoft office packages
- Proficiency in administrative tasks, including data entry, record management, and communication.
- Effective written and verbal communication skills to interact with both internal teams and external centres.
- Adaptability and a willingness to learn, especially during cross-training activities.
- Basic understanding of quality assurance concepts and processes (desirable).

**Personal Attributes**:

- Proactive attitude and the ability to take initiative in supporting quality assurance efforts.
- Strong team player with a collaborative approach to working across departments.
- Strong customer service orientation and a commitment to supporting education and training centres.
- Openness to learning and acquiring new skills to support career growth within the organisation.
- Confidence to deal with centres via phone and video calls as well as in-person visits.

**Company Overview**:
QNUK is an awarding organisation regulated by Ofqual, CCEA and Qualifications Wales. We work with a range of educational establishments, training providers and employers to design, develop and deliver regulated qualifications.

We primarily offer qualifications in First aid, Safety and Security, however we are approved to offer qualifications in a wide range of sectors.

QNUK is committed to ensuring learners are able to access high quality qualifications and effective and affective learning experiences.

As a company we have strong beliefs in collaboration, integrity and personal responsibility.

**Equal Oppor

  • Administrator/customer Service

    7 days ago

    Kettering, United Kingdom Advance Logistics Support Full time

    Customer Service/Administrator required for my client in Kettering Monday to Friday - 9am - 6pm £12ph **You will need to** Be a good communicator written and verbal Customer skills via the telephone Filing Alpha Numeric Data input Have good computer knowledge Immediate start **Job Types**: Permanent, Fixed term contract **Salary**: £12.00 per...

  • Customer Service Administrator

    3 weeks ago

    Kettering, United Kingdom Impact Recruitment Ltd Full time

    **Customer Service Administrator(Export)** **Near to Kettering** **Permanent** **Full-time: 38 hours per week - Monday: 8.30am - 5pm; Tuesday - Friday 9am - 5pm.** **Salary: £21,500 per annum** The **Customer Service Administrator** will be responsible for providing administrative support, managing customer accounts, processing orders, and work closely...

  • Customer Service Administrator

    4 weeks ago

    Kettering, United Kingdom Rathwood UK Ltd Full time

    Rathwood is an award-winning family run furniture store established in 1994. Our aim at Rathwood is to provide you with beautiful yet affordable items for your home. For over 25 years our team has been selecting quality furniture, garden products and special gifts for our loyal customers. We are a rapidly expanding online furniture business with our central...

  • Customer Service Administrator

    3 weeks ago

    Kettering, United Kingdom MATCH RECRUITMENT LTD Full time

    **Customer Service Administrator** **Salary: £21,523 per annum** **Monday - Friday, 9am - 5pm (on Monday start time is 8:30am). No weekends.** **One of the surrounding villages near Kettering**. Office based** **Holidays are 25 flexible days plus statutory Bank Holidays.** Match Recruitment are recruiting on behalf of their client based in one of the...

  • Sales Support Administrator

    4 weeks ago

    Kettering, United Kingdom Adecco Full time

    Our client is looking for full time Sales Support Administrator. You will be based at their head office in Kettering, 5 days a week - Monday - Friday 8:30am - 5:00pm, with one hour for lunch. No weekend working or bank holidays. Duties include: - Handling all returns and customer service queries from start to finish - Daily order tracking and back order...

  • Business Support Administrator

    1 week ago

    Kettering, United Kingdom Get Staffed Online Recruitment Full time

    **Business Support Administrator** Our client is not just a workplace, they're a community that values and supports its team members. Join them on a journey where your career takes centre stage. They are looking for talented and competitive administrative assistants that thrive working in a fast paced environment as part of a close knit team in a high...

  • Centre Support Administrator

    3 weeks ago

    Kettering, United Kingdom Qualifications Network Full time

    **Job overview** We are seeking a proactive and detail-oriented Centre Support Administrator to support our quality assurance efforts and contribute to the overall success of our organisation. We are a values based organisation with a strong focus of team work and collaboration, so having the ability to contribute to this environment is vital. We are...

  • Receptionist/customer Service Administrator

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom ACS Recruitment Solutions Ltd Full time

    Receptionist/Customer Service AdministratorKetteringHours - Monday to Friday full timeSalary - £22kOur Kettering based client is recruiting a Receptionist/Customer Service Administrator on a permanent basis to provide a professional and pleasant first impression of the company, both over the phone and face to face. Working with all divisions of the...

  • Administrator/customer Service

    4 weeks ago

    Kettering, United Kingdom Jag Recruitment Full time

    _As an Administrator / Customer Assistant, you will be an integral part of our office-based team, as well as providing assistance at the trade counter. Your responsibilities will include a variety of day-to-day office duties, such as data entry, filing, and scanning._ - In addition to office-based tasks, you will be required to assist customers at the trade...

  • Chc Administrator

    3 weeks ago

    Kettering, United Kingdom Arden and GEM Commissioning Support Unit Full time

    An exciting opportunity has arisen within the Northamptonshire Continuing Healthcare Service for a Band 3 Administrator. To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining...

  • Chc Administrator

    2 weeks ago

    Kettering, United Kingdom Arden and GEM Commissioning Support Unit Full time

    An exciting opportunity has arisen within the Northamptonshire Continuing Healthcare Service for a Band 3 Administrator. To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining...

  • Customer Service Administrator

    2 weeks ago

    Kettering, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Digital Support/ Customer Service Apprentice

    4 weeks ago

    Kettering, United Kingdom ESTIO TRAINING Full time

    Kettering - Posted 18 mins ago **MONKEY TREE HOSTING LTD** **Level 3 Digital Support Technician**: **Company: MONKEY TREE HOSTING LTD** **Full Address: Kitteon House, Kettering parkway, Kettering, NN15 6XW** **Weekly Hours Worked: 8am - 4pm or 9am - 5pm or 10am - 6pm Monday to Friday (37.5 hours per week)** **Salary: £12,480.00 // £6.40 an hour aged...

  • Administrator/customer Service

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom Jag Recruitment Full time

    _As an Administrator / Customer Assistant, you will be an integral part of our office-based team, as well as providing assistance at the trade counter. Your responsibilities will include a variety of day-to-day office duties, such as data entry, filing, and scanning._ In addition to officebased tasks, you will be required to assist customers at the trade...

  • Contract Support Administrator

    7 days ago

    Kettering, United Kingdom Sayvol Environmental & Building Services Ltd Full time

    **Contract Support Administrator** Sayvol Environmental & Building Services Ltd - Kettering, NN16 8NQ **Job description** Sayvol Environmental & Building Services Ltd Perfecta Works, Timsons Business Centre Kettering NN16 8NQ **Reporting to the Office Manager, main duties will include**: To work with their allocated team of Senior Account Managers and...

  • Chc Administrator

    2 weeks ago

    Kettering, Northamptonshire, United Kingdom Arden and GEM Commissioning Support Unit Full time

    An exciting opportunity has arisen within the Northamptonshire Continuing Healthcare Service for a Band 3 Administrator.To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data...

  • Administrator

    4 weeks ago

    Kettering, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Sales Administrator** to support our fantastic team in Kettering**.**As our **Sales Administrator** you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. **What’s in it for you Sales Administrator?**: - Industry leading...

  • Administrator

    2 weeks ago

    Kettering, United Kingdom ER Recruitment Full time

    **Administrator** **Kettering** **£21,670** - Are you a personable administrator who is looking for a diverse role? - Do you have experience being both client facing and over the phone? - Are you a champion of great customer service who stives to achieve customer satisfaction? **The Company**: ER Recruitment is working with a reputable, national brand...

  • Administrator

    5 days ago

    Kettering, United Kingdom Impact Recruitment Full time

    **Customer Order Administrator(9FTC)** **Near to Kettering** **9 Months Maternity Cover Contract** **Full-time: 38 hours per week - Monday: 8.30am - 5pm; Tuesday - Friday 9am - 5pm.** **Salary: £21,500 per annum** The **Customer Order Administrator** will be responsible for providing administrative support, managing customer accounts, processing orders,...

  • Business Support Administrator

    1 month ago

    Kettering, United Kingdom Get Staffed Online Recruitment Full time

    Business Support AdministratorOur client is not just a workplace, they're a community that values and supports its team members. Join them on a journey where your career takes centre stage. They are looking for talented and competitive administrative assistants that thrive working in a fast paced environment as part of a close knit team in a high growth area...