Receptionist/customer Service Administrator

1 week ago


Kettering, Northamptonshire, United Kingdom ACS Recruitment Solutions Ltd Full time

Receptionist/Customer Service Administrator

Kettering

Hours - Monday to Friday full time

Salary - £22k


Our Kettering based client is recruiting a Receptionist/Customer Service Administrator on a permanent basis to provide a professional and pleasant first impression of the company, both over the phone and face to face.

Working with all divisions of the companyto provide a level of assistance with administrative duties across the board. Working within the Customer Care team to provide outstanding after sales service to both customers and sales team.

Responsibilities:

  • Take incoming calls and pass to relevant person/department
  • Meet and greet visitors and deliver to meeting rooms
  • Ensure visitors sign in and out
  • Brief visitors on Health & Safety
  • Open and distribute incoming mail
  • Frank and prepare outgoing mail
  • Manage the Office Admin mailbox
  • Assist with event preparation, planning, and execution
  • Assist with the preparation and planning of group and management training sessions
  • Coordinate and arrange meetings as requested
  • Update inhouse CRM software as required
  • Arrange travel and accommodation when needed
  • Assist with delivering internal company benefits
  • Assist in preparations for new starters
  • Replenish and maintain levels of stock and supplies
  • Assist the operations department with the upkeep of the building
  • Update the Company organisation chart in line with changes and upload into NetSuite
  • Provide backup for other administration / support roles when necessary
  • Assist in compiling training manuals for specific topics
  • Assist Process Manager with creation of processes and procedures in line with the requirements for ISO
  • Manage ISO software Entropy
  • Ensure all documents are version controlled and are in line with compliance
  • Assist Heads of Departments with reporting and documentation upon request
  • Ensuring the reception and storeroom area is kept tidy and clear
  • Build relationships with customers, suppliers, and account managers
  • Managing the cases that are allocated to you
  • Undertake any other ad hoc duties as required, which are deemed necessary to assist with the needs of the company
Skills & Experience required

  • Excellent Telephone Manner
  • Excellent Written and verbal communication skills
  • Top interpersonal skills
  • Excellent Customer service
  • Multitasking and prioritizing
  • A natural organiser
  • Dependability
  • Familiarity with Microsoft Office
  • Problemsolving
  • Ability to work under pressure
  • Attention to detail
  • Able to work on own initiative
  • Good listening, patience and considerate
  • 2 years office experience
Attributes Required

  • Smart Appearance
  • Is selfmotivated and receptive to change
  • A positive attitude
  • Friendly and polite
  • Ability to empathise with others
  • Ability to always remain calm
  • Pays attention to detail
  • Organised
  • Possesses excellent communication skills
  • Energetic, enthusiastic and motivated approach


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