Customer Retention Coordinator

3 days ago


Kettering, United Kingdom Pertemps Kettering Full time

Do you have exceptional customer service experience and are looking for a new challenge ?
As an Customer Retention Coordinator you will be expected to provide a high level of customer service in order to maximise the retention of customers and the management of receivables and controlling losses.
Main Duties of the role include
- Handling of both inbound/outbound collections and customer service
- Identifying reasons for cancellation and overcoming objections
- Aim to retain a minimum percentage of customers who wish to cancel their subscription
- Efficiently giving first time resolution of all customer queries and complaints where possible
- Daily administration and management of the subscription portfolio including direct debit maintenance
- Accurately recording all customer interactions



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