Customer Experience Manager
4 weeks ago
Interaction is seeking a Customer Experience Manager to join our team in Kettering.
The ideal candidate will have previous experience working in a similar role, ideally within a technical environment. You will have strong IT skills and a good knowledge of MS Office. Working previously with a CRM system would be advantageous.
The salary for this position is estimated to be between £23,000 and £25,000 per annum, depending on experience.
About the RoleThis role will involve coordinating service operations, managing logistics and inventory, and creating quotations for sales and service customers.
- Coordinate service operations, including scheduling service visits and confirming dates with customers.
- Manage spare parts stock and orders to support smooth service operations.
- Create and provide quotations for sales and service customers with a keen focus on customer satisfaction.
You will work closely with the external sales force, handle enquiries and sales leads effectively, and monitor and respond to sales and service-related emails promptly.
We require someone who is confident with an excellent attention to detail and an organised approach to work, with an ability to multi-task.
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Customer Experience Manager
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