Customer Experience Manager

4 weeks ago


Kettering, United Kingdom Interaction - Kettering Full time

Interaction is seeking a Customer Experience Manager to join our team in Kettering.

The ideal candidate will have previous experience working in a similar role, ideally within a technical environment. You will have strong IT skills and a good knowledge of MS Office. Working previously with a CRM system would be advantageous.

The salary for this position is estimated to be between £23,000 and £25,000 per annum, depending on experience.

About the Role

This role will involve coordinating service operations, managing logistics and inventory, and creating quotations for sales and service customers.

  • Coordinate service operations, including scheduling service visits and confirming dates with customers.
  • Manage spare parts stock and orders to support smooth service operations.
  • Create and provide quotations for sales and service customers with a keen focus on customer satisfaction.

You will work closely with the external sales force, handle enquiries and sales leads effectively, and monitor and respond to sales and service-related emails promptly.

We require someone who is confident with an excellent attention to detail and an organised approach to work, with an ability to multi-task.



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