Customer Retentions Agent

7 months ago


Kettering, United Kingdom Snap-on UK Holdings Full time

At Snap-on we have an amazing opportunity for a customer-focused individual to join our team as a **Customer Retentions Coordinator.**

The role of **Customer Retentions Coordinator** is to to retain our customers within our software subscription portfolios. They will be responsible for developing retention & loyalty programs, ensuring high quality customer service, and working with all Snap-on groups on new and existing customer promotions.

To be successful in this role you will have a great customer service and negotiation skill-set, excellent organizational skills and a high level of attention to detail.

**Key responsibilities include**:

- Delivering a robust retention program monitored on a monthly basis in line with corporate expectations
- Resolving any complaints in a customer focused manner
- Outbound and Inbound communication & initiatives relating specifically to retention activity and direct customer contact
- Engaging key stakeholders in growth and retention initiatives
- Working with, and coordinating, the field based support managers in retention support & training requirements
- Being involved in setting annual operating plan focussing on new subscriptions & cancels
- Creating and maintaining thorough procedure documents
- Driving solutions/improvements of subs programmes and promotions through to implementation

**We are looking for someone who**:

- Has a professional telephone manner
- Has excellent computer skills and knowledge including Microsoft Office
- Is a strong written and verbal communication skills
- Is able to demonstrate strong ability to work independently
- Very good negotiation skills
- Has excellent organizational skills and the ability to manage multiple tasks
- Understanding of leadership principles

**Job Types**: Full-time, Permanent

Pay: £28,500.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person



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