Technical Customer Support
3 months ago
**Technical Support Agent**
**Starting salary: £24,000 per annum**
**Monday - Friday, day shift office hours (37.5 hours per week). No weekends**
**Holiday: 31 days (including 8 Bank Holidays)**
**Kettering. Office based.**
**Permanent**
**Summary of what you’ll be doing everyday**:
- Where possible provide first call resolution for all IT related incidents / service requests.
- Log all incidents / service requests within company’s ticketing system.
- Own incidents / service requests or escalate to 2nd / 3rd line support where necessary.
- Work to SLA thresholds for all incidents / service requests.
- Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment, Security access, User account maintenance, Hardware/software configuration and support or troubleshooting.
- Undertaking any other duties that may be required to ensure the smooth running of the business/function.
**Key components of the role**:
- This is a busy telephone based role (expect to be on the telephone for circa 70% of the day)
- This is not Customer Service in a sense of speaking with their customers. However, you will answer calls from field based colleagues
- Full competence of using basic I.T systems is essential
- The ideal person will have an interest and knowledge in technology, such as mobile/ tablet devices
To be considered for this role you will need to have had previous (and recent) office based - customer service experience.
**Job Types**: Full-time, Permanent
Pay: £24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work authorisation:
- United Kingdom (required)
Work Location: In person
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