Senior Technical Support Engineer

4 weeks ago

Kettering Northamptonshire, United Kingdom boxxe Full time

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

How you’ll fit in to the big picture ✨

As a Senior Support 3rd Line Engineer, you'll be the key technical expert, resolving complex issues and providing guidance to 1st and 2nd line teams. Your deep technical knowledge will support both internal teams and customers, ensuring high system performance, security, and innovation across our managed services. You'll drive continuous improvement and mentor others.

What you’ll be doing

  • Support and troubleshoot on-premises (VMware/HyperV) and cloud solutions (Azure, AWS, GCP)
  • Deploy and manage Microsoft Azure, 365, Entra ID, Intune, and related technologies
  • Provide support to multiple public and private sector customers
  • Manage and troubleshoot Microsoft software (Windows Server, Active Directory, SQL, Exchange)
  • Implement secure configurations across various platforms
  • Monitor and improve systems performance and security
  • Manage VDI solutions (Azure Virtual Desktop, Citrix, VMware, FSlogix, etc.)
  • Lead low-impact projects for managed services customers
  • Create and update support documentation (SOW, health checks, knowledge base)
  • Act as technical lead and SME for select customers
  • Provide technical support on managed services projects
  • Participate in on-call rotations
  • Mentor 1st and 2nd line teams
  • Support backup, HA, and DR solutions (Azure Site Recovery, VEEAM, etc.)
  • Strong problem-solving skills, delivering security solutions
  • Adhere to ITIL V4 processes (Incident, Problem, Change Management)
  • Ensure high availability of systems and infrastructure for managed service customers
  • Engage in continuous professional development within IT

What experience we think you’ll need

  • One or more certifications required: Microsoft AZ900, AZ104, AZ305, AZ500, Citrix Certified Associate/Professional, VMware Certified Professional, Security-focused certification, ITIL Foundation/Proven experience in installing, configuring, and troubleshooting Windows environments
  • Experience in network, OS, storage device, and application (SQL Databases) administration and performance tuning
  • Hands-on experience with Microsoft Office 365 and Intune
  • Strong knowledge of Microsoft OS (Windows 8+/Windows Server 2016+)
  • Experience with virtualisation (VMware, Hyper-V, Citrix)
  • Familiarity with monitoring systems (e.g., Logic Monitor)
  • Experience with automation software is desirable
  • Strong accuracy and attention to detail
  • Effective ticket management skills
  • Ability to mentor and up skill colleagues
  • Familiarity with ITIL4 practices

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

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