Solutions Consultant

6 months ago

London, United Kingdom Sabio Group Full time

Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
- Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
- We are currently looking for a passionate and enthusiastic
- ** Solutions Consultant** to join our Genesys team.
- We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.**Key Responsibilities**:

- Advanced end to end technical design of Genesys delivery projects including technical workshop delivery, technical requirements capture, authoring and sign off handling of technical design specification documentation.
- Solution configuration of Genesys environments, this may be based on your own design or as a result of a handover from a colleague’s design phase.
- Development and execution of standardised system, integration and E2E testing to ensure technical adherence of the system to design.
- Supporting customers either remotely or onsite during the User Acceptance Testing phase of the project. Providing functional advice, knowledge transfer and implementing configuration fixes or workarounds to raised UAT defects.
- Supporting the customer either remotely or onsite during the project go live phase. Ensuring a smooth and issue free introduction to the customer’s live use of their new Sabio delivered Genesys solution.

**Skills Knowledge and Expertise**:

- 3+ years Genesys Consultant work experience in Design, Implementation and Support of Genesys solutions.
- Proven track record of delivering complex contact centre solutions across all contact channels
- Experience in delivering interaction flows using the Genesys Cloud Architect tool.
- Working towards or completed Genesys Cloud Professional certification.
- Experience working in some of the following areas, VOIP, SIP, Messaging, Carrier Infrastructure, networking, and security.
- Good understanding of cloud architecture such as AWS and Google Cloud Micro Services
- Solid understanding of relational databases and ability to write efficient queries.
- Proven problem-solving ability in respect to devising and implementing solutions to complex business problems.

**Benefits**:

- This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.**Benefits may include**:
Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- Cycle to work
- 28 days paid holiday a year
- (this includes three Sabio days)
- LinkedIn Learning
- Plus many more (Benefits are dependant on your base location.)**The Small Print**

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
- Department- Delivery- Employment Type- Full Time- Location- London- Reporting to- Solutions Manager

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