Solution Consultant
3 months ago
Overall purpose and objectives
The Solution Consultant will ensure that prospects and clients are matched with tailored solutions to fit their business and technical requirements that will ensure solid integration with Emarsys acting as the conduit between business and technology. Working collaboratively with Emarsys’ Sales, Client Success & Technical departments the Solution Consultant will gather and analyze client requirements and provide professionally designed solutions to ensure a smooth contract signature process and together with Project Management will ensure a swift and smooth delivery of agreed services. This client facing role will seamlessly combine creative thinking and commercial awareness to successfully agree with the prospect/client on services to be provided, while collaborating in post-sales activities to provide a world class experience to our Clients throughout the implementation process. The Solution Consultant will report to the Regional Solutions Director.
Main tasks and duties
Pre-sales participation through business and technical requirements analysis gathered from Sales input as well as information gathered by the Solution Consultant by reviewing the client’s business before establishing communication with them as well as a solution driven approach discussion during meetings/calls. Translation of functional and non-functional requirements into a solution design document with a view on strategic requirements versus solution and delivery requirements. Aligning client’s process flow with Emarsys by understanding the client’s status quo to establish a base line and how best to match that with Emarsys best practices. Produce technical specification for custom development that can then be passed to internal technical departments to be built per specification without the requirement to further gather requirements or challenge logic. Proactive discussions with prospect/client including (but not exclusively): Marketing Best practices Data strategies 3rd party integrations BI concepts Channels Produce Handover documents to assist Project Management to translate technical objectives/deliverables to a project plan.Further tasks
Build strong working relationships with Product Management and Professional Services Stay up to date with industry trends/updates and 3rd party integrationsGeneral requirements
Have 3+ years’ experience in a presales capacity ideally with a SaaS Provider. Previous experience in a client facing role is a must A keen understanding of data structures and workflow to aid clients in project scope and implementation requirements Be comfortable to talk specifics of middleware and systems integration with developers and IT Directors/CTO’s Willingness to travel Knowledge of the online marketing space Hands on knowledge of database structure and software architecture. HTML,PHP,MYSQL is an added advantage English is a prerequisite Italian, French or Spanish is a plusWork Environment
Hybrid: WFH and Office based
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