Office Administrator/customer Service

4 months ago

Rainham, United Kingdom TANGANYIKA EXPORTS SERVICES LIMITED Full time

**Job Title: Receptionist/Administrator**

Company Profile:
At Tanganyika Export Services Ltd, we have experienced rapid growth in our operation and business and are ambitious to achieve even greater results in the upcoming year. We aim to maintain our trajectory and continue excelling in our industry.

**Responsibilities**:
As a Receptionist/Administrator, you will play a crucial role in the smooth functioning of our organization. Your key responsibilities will include:

- Proactively dealing with customer queries and providing excellent customer service.
- Supporting the Documentation team by providing required documents and information.
- Ensuring all shipment-related documents are compiled, including following up with customers for intimation and obtaining updates from the documentation team.
- Handling incoming calls from customers and directing them to the appropriate departments.
- Managing incoming and outgoing mail/post, as well as other correspondence, and taking necessary actions accordingly.

You will be the backbone of the company's administration, contributing to its efficiency and success.

**Benefits**:
As part of our team, you will enjoy the following benefits:

- On-site parking for your convenience.2. Hybrid working arrangements after you have completed your training, generally following the probation period.
- Sick pay to support you during times of illness.
- Working with industry talents

**Requirements and Skills**: To excel in this role, it requires the following qualifications and skills:

- Experience working in export/import is preferable but not essential.
- Previous experience as an administrator/receptionist is preferable but not essential.
- A confident and supportive phone manner with exceptional verbal and written English communication skills.
- Excellent attention to detail, ensuring accuracy in all tasks.
- A strong team player with the confidence to work independently and take initiative.
- The ability to quickly adapt to and learn new systems and processes.
- Excellent time management skills, with the ability to plan and prioritize effectively.
- A talent for building and maintaining strong working relationships with management and colleagues alike.

**Driving Licence is preferable due the location of the office.**

Join our dynamic team and contribute to our ongoing success as we continue to grow and achieve greater results in our industry.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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