Customer Administrator

7 months ago

Rainham, United Kingdom Consolidated Timber Holdings Full time

Triesse, part of Consolidated Timber Holdings (CTH) Ltd, is a market leading manufacturer of sustainable timber products to a broad range of customers, mainly in the construction, merchants and joinery markets across the UK and Ireland. This is a time of exciting transformation for CTH as we deepen our presence in existing markets but also expand our reach into new customer groups who seek quality, innovative and market leading timber solutions. We are investing heavily into our infrastructure and people development and seek individuals who want to come on the journey with us and help us realise our ambitions. Most importantly, we are passionate about the timber industry ensuring a commitment to ethical and sustainable supply supporting the global need for a carbon neutral environment.

We currently have over 300 employees operating out of 8 distribution depots, 3 manufacturing sites and our Head Office at the Port of Tilbury.

**What is the main purpose of the role?**

As a Customer Administrator, your role is to provide information, prepare quotes and answer queries to support our customers. This will enable the sales team to drive higher basket value with existing customers and help develop new customer relationships. This role is based in our well established site in Sherburn in Elmet, Leeds, and the position is offered on part time basis up to 20 hours a week to include a Tuesday and a Friday.

**What are the key areas of responsibility?**
- Maintain the ERP system & create material items as required.
- Build up standard quotations for ease of processing.
- Make pre and post sale phone calls to customers highlighting offers and complimentary products.
- Liaise with production & transport to ensure customer deliveries are on schedule.
- Act as first point of call for production to sales queries.
- Assist with producing sales analysis & reporting.

**What skills and experience do I need to be successful in this role?**
- Positive and resilient with strong personal organisational skills.
- Ability to communicate professionally with customers, suppliers and internally.
- Confident to make and receive phone calls and engage with customers.
- Good problem solving skills and happy to use initiative.
- Experience of working in a similar role, ideally in a production environment.
- Strong IT skills - knowledge of Microsoft Office required, plus previous use of an ERP system will be advantageous.

You will join the business at a great time of investment and transformation, so you can expect to have lots of support and the tools to help you to be successful. You’ll join a friendly team who work very closely to help site hit target. What’s more, we look after you too, here are just some of the perks on offer:

- Private medical insurance
- Life insurance of 5 x salary
- Annual bonus (discretionary)
- Regular social events
- Free parking on site
- Enhanced maternity, paternity and adoption leave
- Medicash - payment towards dental and optical treatment, and gym membership
- Employee discounts

Pay: £22,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: JN Sales Admin

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