Customer Retention Specialist

4 months ago

Droitwich, United Kingdom Listers Full time

Job Introduction

Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our VW Commercial Dealership in Droitwich.

The hours of work are 09:00 - 17:00 with a 1 hour lunch working 3 days a week.

As a Customer Retention Advisor you will make outbound calls to existing / previous customers promoting VW Commercial's service, offering customers comprehensive support in all of their vehicle servicing and maintenance requirements

Role and Responsibilities

Outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.

Follow up calls to remind customers of required work previously identified

Accurate data inputting of customer details

Identifying infrequent customers and promoting Listers services

Increase customer retention while ensuring customer satisfaction

Improve and drive lead conversions

Contacting prospective customers and upselling products

Adhering to brand standards

About you

Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience

Customer focussed with excellent communication & organisational skills

Self-motivated & target driven

Able to work on your own or as part of a team

Ability to use your own initiative to provide impeccable customer service

Smart and presentable with an outstanding telephone manner

Competent using Microsoft Office

What we offer

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

Company Events

Why Listers?

  • Customer Retention Specialist

    3 weeks ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    About the RoleWe are seeking a highly skilled Customer Retention Specialist to join our team at Listers Group. As a key member of our sales team, you will be responsible for driving customer satisfaction and retention through exceptional service and communication.Key ResponsibilitiesManage customer relationships and resolve any issues or concerns in a...

  • Customer Retention Specialist

    3 months ago

    Droitwich, United Kingdom Listers Full time

    Job Introduction Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Listers Land Rover in Droitwich. The hours of work are Monday to Friday, between either 08:00 - 17:30 or 08:30 - 18:00 (on a rota basis). With 1 in 4 Saturdays 09:00 - 13:00. Excellent salary and benefits with an OTE of...

  • Service Retention Specialist

    3 weeks ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Job OverviewAbout the RoleWe are seeking a highly skilled Service Retention Specialist to join our team at Listers, a leading motor retailer group in the UK. As a Service Retention Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty, while driving sales and revenue growth.Key ResponsibilitiesManage customer relationships...

  • Service Retention Specialist

    2 weeks ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Job OverviewWe are seeking a highly skilled Service Retention Specialist to join our team at Listers Land Rover Dealership in Droitwich. The successful candidate will be responsible for ensuring customer satisfaction and loyalty through exceptional service delivery.Key ResponsibilitiesProvide outstanding customer service to ensure customer retention and...

  • Service Retention Specialist

    2 weeks ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Job OverviewWe are seeking a highly skilled Service Retention Specialist to join our team at Listers Land Rover Dealership in Droitwich. The successful candidate will be responsible for ensuring customer satisfaction and loyalty through exceptional service delivery.Key ResponsibilitiesProvide outstanding customer service to ensure customer retention and...

  • Service Retention Specialist

    3 weeks ago

    Droitwich, United Kingdom Listers Full time

    About the RoleWe are seeking a highly skilled Service Retention Specialist to join our Land Rover Dealership team in Droitwich. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.Key ResponsibilitiesManage customer relationships and ensure customer satisfaction through effective...

  • Service Retention Specialist

    3 weeks ago

    Droitwich, United Kingdom Listers Full time

    About the RoleWe are seeking a highly skilled Service Retention Specialist to join our Land Rover Dealership team in Droitwich. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.Key ResponsibilitiesManage customer relationships and ensure customer satisfaction through effective...

  • Retention Specialist

    3 months ago

    Droitwich, United Kingdom Kingswood Mobility Group Full time

    Kingswood Mobility Group is a company with over 27 years’ experience within the mobility sector. We have grown to become a market leader and have the answer to keeping those with mobility issues independent and mobile. Your mission? Retain customers by resolving concerns and providing an exceptional customer journey. **Main Responsibilities** - Enhance...

  • Service Retention Specialist

    3 weeks ago

    Droitwich, United Kingdom Land Rover Droitwich Full time

    Job Introduction We are recruiting for a Service Retention Specialist to join our Land Rover  Dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary, with an OTE of £30,400 plus benefits. This is a varied and interesting role and will give the right...

  • Service Retention Professional

    7 days ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Job OverviewWe are seeking a highly skilled Service Retention Specialist to enhance our Land Rover dealership's customer satisfaction and retention rates in Droitwich.The ideal candidate will work Monday to Friday, 08:00 - 18:00, with regular Saturday shifts on a rota basis.This role offers a competitive basic salary, with an OTE of £30,400, plus a range of...

  • Service Retention Professional

    7 days ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Job OverviewWe are seeking a highly skilled Service Retention Specialist to enhance our Land Rover dealership's customer satisfaction and retention rates in Droitwich.The ideal candidate will work Monday to Friday, 08:00 - 18:00, with regular Saturday shifts on a rota basis.This role offers a competitive basic salary, with an OTE of £30,400, plus a range of...

  • Service Retention Specialist

    2 hours ago

    Droitwich, United Kingdom CV-Library Full time

    Job Introduction                  We are recruiting for a Service Retention Specialist to join our Land Rover Dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary, with an...

  • Customer Retention Executive

    4 months ago

    Droitwich, United Kingdom Kingswood Mobility Group Full time

    Kingswood Mobility Group is a company with over 27 years’ experience within the mobility sector. We have grown to become a market leader and have the answer to keeping those with mobility issues independent and mobile. As our newly implemented Customer Retention Executive you will be responsible for ensuring that our customers receive the best service...

  • Service Retention Professional

    5 days ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Service Retention SpecialistAre you a motivated and customer-focused individual looking for a challenging and rewarding role? We have an exciting opportunity for a Service Retention Specialist to join our Land Rover Dealership team in Droitwich.Key Responsibilities:Work in a fast-paced environment to contribute to the success of our dealershipDevelop strong...

  • Service Retention Professional

    5 days ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Service Retention SpecialistAre you a motivated and customer-focused individual looking for a challenging and rewarding role? We have an exciting opportunity for a Service Retention Specialist to join our Land Rover Dealership team in Droitwich.Key Responsibilities:Work in a fast-paced environment to contribute to the success of our dealershipDevelop strong...

  • Service Retention Specialist

    4 weeks ago

    Droitwich, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Retention Specialist to join our Land RoverDealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary, with an OTE of £30,400 plus benefits. This is a varied and interesting role and will give the right candidate a...

  • Service Retention Specialist

    3 weeks ago

    Droitwich, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Retention Specialist to join our Land RoverDealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary, with an OTE of £30,400 plus benefits. This is a varied and interesting role and will give the right candidate a...

  • Service Retention Professional

    1 week ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Service Retention SpecialistWe are seeking a skilled Service Retention Specialist to enhance our Land Rover Dealership in Droitwich. The ideal candidate will work Monday to Friday, 08:00 - 18:00, with Saturdays on a rota basis. This role offers an excellent basic salary, with an OTE of £30,400 plus benefits.Key Responsibilities:Manage Aftersales calls,...

  • Service Retention Professional

    1 week ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Service Retention SpecialistWe are seeking a skilled Service Retention Specialist to enhance our Land Rover Dealership in Droitwich. The ideal candidate will work Monday to Friday, 08:00 - 18:00, with Saturdays on a rota basis. This role offers an excellent basic salary, with an OTE of £30,400 plus benefits.Key Responsibilities:Manage Aftersales calls,...

  • Service Retention Professional

    4 days ago

    Droitwich, Worcestershire, United Kingdom Listers Full time

    Job OverviewWe are seeking a highly skilled Service Retention Specialist to enhance our customer experience at Listers Land Rover Dealership in Droitwich.The ideal candidate will work Monday to Friday, 08:00 - 18:00, with a rota basis on Saturdays.This role offers an excellent basic salary, with an OTE of £30,400 plus benefits.Key Responsibilities:Develop...