Service Retention Specialist
2 months ago
Job Introduction
We are recruiting for a Service Retention Specialist to join our Land Rover Dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Excellent basic salary, with an OTE of £30,400 plus benefits.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs Accurate data inputting of customer details Increase customer retention while ensuring customer satisfaction Improve and drive lead conversions Contacting prospective customers and upselling products Initiating the solving of customers problems in a professional manner Adhering to brand standardsAbout you
Customer focused with excellent communication & organisational skills Self-motivated & target driven Able to work on your own or as part of a team Ability to use your own initiative to provide impeccable customer service Smart and presentable with an outstanding telephone manner Competent using Microsoft Office Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.What we offer
25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits – discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events
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