![Kingswood Mobility Group](https://media.trabajo.org/img/noimg.jpg)
Retention Specialist
1 week ago
Kingswood Mobility Group is a company with over 27 years’ experience within the mobility sector. We have grown to become a market leader and have the answer to keeping those with mobility issues independent and mobile.
Your mission? Retain customers by resolving concerns and providing an exceptional customer journey.
**Main Responsibilities**
- Enhance the business’ retention rate
- Decrease the business’ cancellation rate
- Actively contact customers looking to cancel their orders and return them to the business’ customer journey to complete their order
- Take live calls from various departments in an attempt to save live sales
- Keep customer records up to date using the business’ bespoke CRM system
- Develop and grow relationships with our customers
- Provide excellent customer service on each interaction demonstrating the business values
- Liaise with regional sales consultants
- Build and extend our client base through contact with customers
- Monitor and record customer complaints
- Regularly update customers with new information relating to their account
- Implement Retention Strategies
- Handle escalated, unresolved customer issues or concerns
- Maintain customer records and complete necessary admin work
**Benefits**
- Monday to Friday between hours of 9am - 5pm
- 35 hour working week
- Casual dress on Friday
- Free Parking
- Bonus package available OTE - £30,300.00
**Job Types**: Full-time, Permanent
Pay: Up to £30,300.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Sales: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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