Retention Specialist

5 months ago

Droitwich, United Kingdom Kingswood Mobility Group Full time

Kingswood Mobility Group is a company with over 27 years’ experience within the mobility sector. We have grown to become a market leader and have the answer to keeping those with mobility issues independent and mobile.

Your mission? Retain customers by resolving concerns and providing an exceptional customer journey.

**Main Responsibilities**
- Enhance the business’ retention rate
- Decrease the business’ cancellation rate
- Actively contact customers looking to cancel their orders and return them to the business’ customer journey to complete their order
- Take live calls from various departments in an attempt to save live sales
- Keep customer records up to date using the business’ bespoke CRM system
- Develop and grow relationships with our customers
- Provide excellent customer service on each interaction demonstrating the business values
- Liaise with regional sales consultants
- Build and extend our client base through contact with customers
- Monitor and record customer complaints
- Regularly update customers with new information relating to their account
- Implement Retention Strategies
- Handle escalated, unresolved customer issues or concerns
- Maintain customer records and complete necessary admin work

**Benefits**
- Monday to Friday between hours of 9am - 5pm
- 35 hour working week
- Casual dress on Friday
- Free Parking
- Bonus package available OTE - £30,300.00

**Job Types**: Full-time, Permanent

Pay: Up to £30,300.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Sales: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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