Customer Retention Specialist

5 days ago

Droitwich, United Kingdom Listers Full time

Job Introduction

Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Listers Land Rover in Droitwich.

The hours of work are Monday to Friday, between either 08:00 - 17:30 or 08:30 - 18:00 (on a rota basis). With 1 in 4 Saturdays 09:00 - 13:00.

Excellent salary and benefits with an OTE of £29,400.

As a Customer Retention Advisor you will facilitate inbound calls and service bookings as well as making outbound calls to existing Jaguar and Land Rover customers offering comprehensive support in all of their vehicle servicing and maintenance requirements.

Role and Responsibilities

Inbound and outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.

Follow up calls to remind customers of required work previously identified

Accurate data inputting of customer details

Identifying infrequent customers and promoting Listers services

Increase customer retention while ensuring customer satisfaction

Improve and drive lead conversions

Contacting prospective customers and upselling products

Adhering to brand standards

About you

Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience

Customer focussed with excellent communication & organisational skills

Self-motivated & target driven

Able to work on your own or as part of a team

Ability to use your own initiative to provide impeccable customer service

Smart and presentable with an outstanding telephone manner

Competent using Microsoft Office

What we offer

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

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