Customer Service Advisor

7 months ago

Droitwich, United Kingdom Airband Community Internet Full time

**Are you a Customer Service professional? If so Airband are now looking to recruit a Customer Service Advisor**.
- **This is a permanent position working 37.5 hours per week.as part of the wider Sales Division. Hybrid working model - operating from Droitwich.**_
- **Applicants need to be based within a commutable distance to Droitwich, Worcestershire.**_

As Customer Service Advisor you will have a confident telephone manner, be able to communicate with a variety of Customers and queries. Be a quick thinker and have a great understanding of customer service excellence. You will be comfortable with life cycle of our customers queries and be on hand to offer rapid solutions.

**More about Airband**:
Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections and we are looking for talented individuals to join us at this crucial time in our journey.

**What will your day look like?**
- Troubleshooting and investigating customer complaints.
- Responding to telephone and social media messages
- Ensuring a high level of customer service is delivered at all times.
- Answering calls within agreed SLAs
- You will undertake administrative tasks within the office, process cancellations, and support the retentions team.
- Represent the face of Airband, always providing a pleasant customer manner and contributing to the achievement of Airband's goals and targets.

**What we need from you?**

We are looking for someone who is confident in their communication, has excellent people skills, and can put themselves in the customer's shoes and deliver an empathetic service.
- Minimum 6 months of customer service / contact centre experience
- Be willing to learn within the role,
- Ability to problem solve.
- Clear understanding of Customer Service excellence

**Desirable**:
Experience in Telecoms, ISP, Utilities is advantageous but not crucial as training will be given, A background in sales in alignment with deadlines and measurable results.

**Our Package**: Salary will be dependant on professional experience.
- Highly Competitive Basic Salary of **£23,690** dependant on professional experience.
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus - a thank you for every customer you send our way.
- We offer hybrid working - a mix of working from home and in the office.
- Free Broadband - If you are in our coverage, you can benefit from free broadband with us
- 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
- Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
- Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year
- Refer a friend reward scheme - a selection of great rewards to choose from

**Pre-employment checks**

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.
- **Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.**_

**Job Types**: Full-time, Permanent

Pay: £23,690.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 3 years (required)

Work Location: Hybrid remote in Worcestershire, WR9 0LW

Reference ID: Customer Service Advisor

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