Customer Service Advisor

5 months ago


Droitwich, United Kingdom Major Recruitment Oldbury Full time

Major Recruitment are currently recruiting for a Customer Service Advisor on a permanent basis to join a well-established manufacturing company based at their facility in Droitwich, Worcestershire.

The role of the Customer Service Advisor is to provide excellent service to clients, through professional and efficient administration tasks navigating a customer account to provide them with a first-class experience, ensuring the best outcome is achieved for the customer and the business.

The Customer Service Advisor will work as part of a team and utilising other departments knowledge to build on personal development in order to understand the customers needs

**Duties & responsibilities of the role**:

- Answering inbound calls from existing customers
- Ensuring all customer records are kept up to date with the latest information
- Liaise with other departments across the business
- Regularly update customers with new information relating to their account
- Maintain customers files in line with Company Policy
- In the absence of the Customer Service Manager liaise with external agencies, i.e. Trading Standards, Alternative Dispute Resolution Services and the Furniture & Home Improvement Ombudsman
- Assist with administration duties
- Monitor and record customer complaints
- Action requests given by the Customer Service Manager
- Any other duties as required
- Proven experience working in customer services for a minimum of one year is essential
- Proven experience of working in a customer focused environment either over the phone or face to face
- Excellent written and verbal communication skills
- Proven ability to work to deadlines and able to multitask
- Able to work under pressure and willing to go the extra mile
- Must be able to build rapport with customer on the telephone
- Possess a great telephone manner

**Salary, working hours and benefits:

- **
- £22,000 per year
- Shift patterns include: Monday to Friday: 08:00am - 4:00pm, 09:00am - 5:00pm and 10:00am - 6:00pm which will rotate through the week and 1 Saturday every 4 weeks, 09:00am - 2:00pm.
- 28 days holiday per year - including bank holidays
- Casual dress
- Company events
- Health and Wellbeing Programme
- Lively Atmosphere
- Referral programme
- Company pension
- Free parking

INDLS

**Job Types**: Full-time, Permanent

**Salary**: £21,999.00-£22,000.00 per year

**Benefits**:

- Employee discount
- Life insurance

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Droitwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: SNCCA



  • Droitwich, United Kingdom Kingswood Mobility Group Full time

    _**Job Summary**:_ **Join Our Team as a Customer Service Advisor!** We are looking for a competent Customer Service Advisor to provide excellent service to our clients. Through professional and efficient administration tasks you will navigate a customers account to provide them with a first class experience, ensuring the best outcome is achieved for the...


  • Droitwich, United Kingdom Kingswood Mobility Group Full time

    _**Job Summary**:_ **Join Our Team as a Customer Service Advisor!** We are looking for a competent Customer Service Advisor to provide excellent service to our clients. Through professional and efficient administration tasks you will navigate a customers account to provide them with a first class experience, ensuring the best outcome is achieved for the...


  • Droitwich, United Kingdom Airband Community Internet Full time

    **Are you a Customer Service professional? If so Airband are now looking to recruit a Customer Service Advisor**. - **This is a permanent position working as part of the wider Sales Division. Hybrid working model - operating from Droitwich.**_ As Customer Service Advisor you will have a confident telephone manner, be able to communicate with a variety of...


  • Droitwich, United Kingdom Airband Community Internet Full time

    **Are you a Customer Service professional? If so Airband are now looking to recruit a Customer Service Advisor**. - **This is a permanent position working 37.5 hours per week.as part of the wider Sales Division. Hybrid working model - operating from Droitwich.**_ - **Applicants need to be based within a commutable distance to Droitwich,...


  • Droitwich, United Kingdom Airband Community Internet Full time

    **Are you a Customer Service professional? If so Airband are now looking to recruit a Customer Service Advisor.** **This is a permanent position working as part of the wider Sales Division.** **Airband Offer a Hybrid working model - Located in our Droitwich Head office 1 to 2 days per week.** As Customer Service Advisor you will have a confident telephone...


  • Droitwich, United Kingdom Airband Full time

    **Are you a Customer Service professional? If so Airband are now looking to recruit a Customer Service Advisor.** **This is a permanent position working as part of the wider Sales Division. Hybrid working model - operating from Droitwich.** As Customer Service Advisor you will have a confident telephone manner, be able to communicate with a variety of...


  • Droitwich, United Kingdom Airband Full time

    **Are you Customer focused professional? If so Airband are now looking to recruit a Customer Service Advisor.** **This is a permanent position working as part of the wider Sales Division. We are offering** a salary of £23,690 **+ benefits** **Airband Offer a Hybrid working model operating out of Droitwich.** As Customer Service Advisor you will have a...


  • Droitwich, United Kingdom Airband Community Internet Full time

    **Are you a Customer Service professional? If so Airband are now looking to recruit a Customer Service Advisor to join our successful team!** **Airband Offer a Hybrid working model out of our Droitwich office.** As Customer Service Advisor you will have a confident telephone manner, be able to communicate with a variety of Customers and queries. Be a quick...

  • Service Advisor

    5 months ago


    Droitwich, United Kingdom Recra Consulting Full time

    **_Recra are working in partnership_** with market managing fleet company. Our client is looking for a talented and motivated **Service** **Advisor** to join their dynamic team. As a Service Advisor, you will play a key role in our client’s success by acting as a single point of contact for the customer, providing relevant, accurate and timely information...


  • Droitwich, United Kingdom AKW Full time

    **Who we are** We are the UK’s leading manufacturer of accessible bathrooms and kitchens for people with reduced mobility; we enable people to live more independently in their own homes. As an organisation with over 25 years’ experience, we are passionate about supporting independent living with superior quality products which are practical,...


  • Droitwich, United Kingdom AKW Full time

    **Who we are** We are the UK’s leading manufacturer of accessible bathrooms and kitchens for people with reduced mobility; we enable people to live more independently in their own homes. As an organisation with over 25 years’ experience, we are passionate about supporting independent living with superior quality products which are practical,...


  • Droitwich, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our Land Rover Dealership in Droitwich. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will...

  • HR Advisor

    6 months ago


    Droitwich, United Kingdom Page Personnel Full time

    Hybrid position - Opportunity for progression **About Our Client**: Our client is a well-established entity in the retail industry, boasting a sizeable workforce across multiple locations with a site in Droitwich. Known for its commitment to quality and customer service, this company has carved a niche for itself and continues to grow its market...

  • Sales Advisor

    4 weeks ago


    Droitwich, United Kingdom CV-Library Full time

    Job description Sales Advisor Wanted (Polish Speaking) IRS Group are seeking a motivated and dynamic Sales Advisor to join our client based in the Droitwich area. The ideal candidate will possess a strong drive for sales and a passion for providing exceptional customer service. As a Sales Advisor, you will play a crucial role in engaging with customers,...

  • Sales Advisor

    1 day ago


    Droitwich, United Kingdom Industrial Recruitment Solutions Ltd Full time

    Job descriptionSales Advisor Wanted (Polish Speaking)IRS Group are seeking a motivated and dynamic Sales Advisor to join our client based in the Droitwich area. The ideal candidate will possess a strong drive for sales and a passion for providing exceptional customer service. As a Sales Advisor, you will play a crucial role in engaging with customers,...

  • Technical Advisor

    5 months ago


    Droitwich, United Kingdom AKW Full time

    **Who we are** We are the UK’s leading manufacturer of accessible bathrooms and kitchens for people with reduced mobility; we enable people to live more independently in their own homes. As an organisation with over 25 years’ experience, we are passionate about supporting independent living with superior quality products which are practical,...

  • VW Parts Advisor

    2 months ago


    Droitwich, United Kingdom CV-Library Full time

    Job Introduction                  We are recruiting for a Parts Advisor to join our VW Commercial Dealership in Droitwich. The hours of work are Monday to Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis. Basic Salary up to £28,000 with...

  • Sales Advisor

    4 weeks ago


    Droitwich, United Kingdom CV-Library Full time

    365 People are recruiting for a Polish speaking Sales Advisor to work in our clients busy Droitwich office. The suitable candidate should be able to work as part of a team, as well as on their own, and will be expected to: * Take inbound calls responding to client orders and enquiries. * Make outbound calls to new and existing customers in order to...

  • Sales Advisor

    1 day ago


    Droitwich, United Kingdom 365 People Full time

    365 People are recruiting for a Polish speaking Sales Advisor to work in our clients busy Droitwich office.The suitable candidate should be able to work as part of a team, as well as on their own, and will be expected to: * Take inbound calls responding to client orders and enquiries. * Make outbound calls to new and existing customers in order to build and...

  • Parts Advisor

    5 months ago


    Droitwich, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Parts Advisor to join our Land Rover Dealership in Droitwich. The hours of work are Monday to Friday, 07:30 - 16:30 as well as working 1 in 4 Saturdays, 09:00 - 13:00. Excellent Salary and benefits with an OTE of £31,000. You will be directly involved in supplying Land Rover parts to the general public, trade...