Shipping Coordinator

7 days ago

Banbury, United Kingdom Fortress Technology (Europe) Ltd Full time

**Position: Shipping Coordinator**

**Reporting to**:Customer Support Manager

This individual will be providing support to the Sales & Service Teams.

They will be required to generate, in a timely fashion, all supporting documentation (i.e. shipping documents, packing lists, Invoices), process and co-ordinate the despatch of goods and incoming returns at our Banbury site.

The individual must have an eye for detail with a desire to improve processes and efficiency.
- Direct Reports: 0_

Liasing with the Internal Sales, Parts, and Service teams to deliver parts and equipment Direct to UK customer Sites.
- Producing Packing Lists and Delivery notes.
- Liasing with forwarders to make timely collections/deliveries at the best value.

As UK Deliveries +:

- Document creation - Certificate of Origin, EUR 1, Ata Carnet, LOC - Working with the chamber of commerce.
- Commercial Invoice generation.
- Working with forwarding agents to ensure they have all info for customs clearance.
- Arranging FCA Collections.
- Producing Proof of Export documentation.
- Processing of customer orders
- Tracking orders as they move through the process and monitoring what is due for shipping.
- Progressing/tracking overdue orders and updating Parts/Sales/Customers
- Moving to Delivery.
- Passing to finance for invoice creation.
- General day to day admin duties for
Operations and Sales.

Up to date and accurate customer information on database.
- Liaise with internal departments/external customers to arrange the relevant documentation for items to be returned/Inspected.
- Arrange collections where needed.
- Work with Goods In out to ensure items are expected and dealt with when returned.

Accurate records of all Fortress Stock supplied to customers for:

- Demonstration
- Evaluation

Hire purposes.

**Personal attributes -** the jobholder will need to demonstrate:

- Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).
- confidentiality and integrity.
- An understanding of Chamber of commerce processes and Incoterms.
- flexibility and the ability to respond well to change and pressure.
- ability to positively influence and build effective relationships.
- a personable approach with a good telephone and communication skills.
- self-motivation and energy.
- strong planning and organisation skills.
- a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.
- Excellent communication skills.

**Specific Skills**
- Microsoft Word, Excel.
- Use of a CRM system.
- Experienced with generating and processing Export Documentation.
- Use of Sage, SAP or similar accounts package - desirable but not essential.

**Working Hours & Benefits**
- Working Monday to Friday, 8.45am to 4.45pm.
- 25 days annual leave plus bank holidays.
- Company Pension (you 5% / Fortress 3%).
- Eyecare scheme.
- Cycle to work scheme.
- Fortress Hub - giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.
- Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.
- Training - full induction and providing ongoing training relevant to job role.
- Opportunities for career development via a development plan.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Commute:

- Banbury, OX16 4XS (required)

Work Location: In person

Reference ID: NMTSC06032024

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