Operations Administrator

4 months ago

Wakefield, United Kingdom Horizon Platforms Full time

**Job Title: Operations Administrator**:
**Department: Operations**:
**Reporting to: Head of Operations**:
**Location: Head Office**:
**Hours: 42.5 per week**:
**The Company**:
At Horizon Platforms we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Our customers work indoors at height, and require a fast, flexible and safe service solution. Established in 2008, we have a passion for providing outstanding customer service and plan to significantly grow our business. We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.

This job description is structured around our employee values; **_Stay Safe, Be “Altogether Better”, Own It and Think Positive._**

**Job Purpose**:
In this important role within the Company, you will work closely with the Operations, Solutions and Business Development teams to provide high level administrative support and co-ordination to the customer in relation to all machine breakdowns and damage charges. You will strive to ensure all tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.

**Responsibilities**:
**Be "Altogether Better"**:

- Work closely with all members of the team to ensure an efficient and professional service
- Support and assist colleagues through sharing of knowledge to ensure accuracy and consistency of all information provided to customers
- Work flexibly, helping with reasonable ad hoc duties as required

**Think Positive**:

- Demonstrate the Company Values in everything you do
- Respect all colleagues and customers, being polite and courteous at all times
- Demonstrate a “can-do” attitude, striving to support colleagues in the best way possible

**Stay Safe**:

- Report any opportunities and threats to your manager at the earliest opportunity
- Escalate all concerns and suggestions for improvement

**Own It**:

- Keep customers updated at every step of the way on progress with machine breakdown support and machine damage charges, and queries for both our Own Equipment operation and Partner/Supplier machines.
- Ensure all customer contact is recorded on the customer’s record, and any follow-up actions are completed in a timely manner
- Liaise with the Operations and Solutions teams for updates regarding progress with breakdowns and damages
- With technical support from the Operations team, ensure the information sent to our customers is clear and easy to understand
- If a customer is disputing a charge after any technical questions have been answered, escalate to the Business Development Manager
- Support the Finance team with any invoice queries for breakdowns and damage charges
- Liaise with customers to book appointments for thorough examination of machines (LOLER)
- Raise purchase orders as required
- Carry out administrative tasks for Operations department as required

**Skills Required**:

- Excellent time management, administration and organisational skills
- A confident communicator with excellent written and verbal communication skills and a friendly telephone manner
- An ability to truly listen, with a good level of empathy when handling difficult conversations or customer complaints
- Self-motivated with an ability to work autonomously and take responsibility
- Impeccable attention to detail
- Ability to meet deadlines
- A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands

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