Head of Volunteering Services

5 months ago


West Sussex, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

Volunteering is vital to UHSussex and not only because of the contribution volunteers make across the seven hospitals of the Trust but also the opportunity volunteering provides to engage and connect people from the wider community within which the Trust works.

The Head of Volunteering will provide leadership, support, and guidance to the volunteering team. With overall responsibility for day-to-day management of the three volunteering teams, you will work to ensure that our service responds to the need of the Trust whilst providing a rewarding, high-quality, experience for volunteers.

You will work to develop an operating framework for the service that ensures a joint and integrated approach across all three teams alongside developing, expanding, and improving our volunteer opportunities, policies and procedures, quality standards and assurance processes.

You will also work with the Director of Charities and Voluntary Services to support an options appraisal aimed at assessing strategic and operational potentials for the service in line with the Trust’s ambitions for Patient First.
- Work to develop and implement a VS management architecture that ensures the effective day to day management of the three VS teams.
- Work to oversee the development of an end-to-end volunteer supporter care journey
- Devise ways of recognising and celebrating the contributions of volunteers.
- Organise Trust and VS-wide events that celebrate volunteers’ commitment
- Ensure effective systems are in place to manage all aspects of volunteering
- Implement and follow a system to ensure that regular reviews and relevant updates of processes
- Ensure that the impact of the volunteer work is recorded, monitored, and evaluated.
- Develop partnerships with local communities
- Oversight and accountability for the VS operational budget
- Responsibility for ensuring compliance with any relevant legislative or regulatory requirements for volunteers.
- To proactively manage the VS risk register
- Ensure the VS teams work follows the Trust SFIs
- Co-ordinate and manage a volunteer communications plan
- Contribute to Trust communications activity through the placement of articles, news stories and content
- Manage decisions on resource allocation
- Line manages the three VS Managers.
- Promote equality, diversity and inclusion

This is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSx we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSx, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Management
- Work to develop and implement a VS management architecture that ensures the effective day to day management of the three VS teams.
- Support the development of recruitment, training, deployment, monitoring & evaluation frameworks/pathways that ensure the effective recruitment, promotion and retention of volunteers across UHSussex.
- Work to oversee the development of an end-to-end volunteer supporter care journey to ensure that every volunteer feels valued, included and informed.
- Devise formal and informal ways of recognising and celebrating the contributions of volunteers.
- Organise Trust and VS-wide events that celebrate volunteers’ commitment, providing activities to keep them engaged, and provide new opportunities to be developed.
- Work with the VS Managers to identify and coordinate training needs for volunteers.
- Ensure effective systems a



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