Head of People

2 months ago

West Sussex, United Kingdom Caremark Ltd Full time

Hours:

Full Time Benefits:

Benefits:

Flexi time (start between 8am – 10am/ finish between 4pm-6pm) 1 Day working from home each week 33 days of holiday (Including bank holidays) 5 Paid Volunteering Days per year Annual Personal Development Budget Private Medical Insurance Life Insurance cover Eye Care Vouchers Company Pension scheme Free Wellbeing Counselling Program & Support

Are you a forward-thinking and experienced HR leader ready to shape the future of people management at a growing company? Caremark is looking for a dynamic Head of People who can provide both strategic vision and hands-on leadership. In this pivotal role, you’ll drive organizational culture, talent development, and employee engagement while fostering an environment of excellence and care across our network of franchise owners in the UK.

Caremark Ltd is a UK-owned and operated home care franchise with an established and successful network. We are passionate about delivering personalized care, and we need someone like you to help us continue building a positive, productive, and high-performing workplace.

Summary of the Role:

As the Head of People , you will be responsible for leading the overall people strategy for the organization, including talent acquisition, employee engagement, and leadership development. You will partner closely with franchise owners and internal stakeholders to align our HR practices with the company’s mission and values. This role is both strategic and operational, requiring a proactive leader who can enhance our HR function while maintaining an exceptional employee experience across the board.

Key Responsibilities:

Talent Strategy and Development:

Shape and implement the company’s talent strategy to attract, develop, and retain top talent across the organization and franchise network. Lead the creation of job descriptions aligned with strategic business needs and ensure successful hiring processes. Oversee employee onboarding , ensuring new hires are embedded in Caremark’s culture from day one. Drive leadership development programs to enhance the capabilities of managers and future leaders.

Employee Experience and Engagement:

Lead efforts to enhance employee engagement , ensuring high levels of satisfaction, performance, and retention. Oversee the Annual Happiness Survey and Employee of the Quarter program, using feedback to shape engagement initiatives. Manage international recruitment efforts and diversity and inclusion initiatives to foster a thriving, diverse workplace.

People Operations and Culture:

Lead the transformation of the HR function from a transactional to a strategic, people-centric operation , contributing to the growth of Caremark’s overall business strategy. Act as a key HR Business Partner to support managers and franchise owners in navigating complex HR issues. Ensure compliance with employment laws and effective management of employee relations, grievances, and disciplinary matters.

Policy and Compliance Leadership:

Drive the update of HR policies and procedures to ensure they align with best practices and legal requirements. Oversee training programs for franchisees, ensuring they are well-equipped to manage HR functions within their businesses. Partner with the Director of Compliance to handle sensitive employee and carer grievances while maintaining confidentiality.

Office and Operations Management:

Ensure the smooth running of the head office, providing leadership in office management, administrative support, and executive coordination. Supervise the office team, ensuring a well-functioning work environment, while handling executive-level communications and travel arrangements.

Experience and Qualifications:

Proven experience as a Head of People, HR Director, or senior HR leader in a fast-paced environment. Strong expertise in strategic HR management , including talent strategy, leadership development, and employee engagement. Experience with employee relations, policy development , and overseeing people operations. Excellent communication, interpersonal, and leadership skills. Strong understanding of HR software and data-driven HR strategies. Experience in the franchise industry would be highly beneficial.

This is an exceptional opportunity for an HR leader ready to make a significant impact in a dynamic and growing organisation. If you’re passionate about people and culture and want to be part of a team that values trust, compassion, and excellence, we encourage you to apply

Who We Are:

Caremark is one of the largest UK home care franchisors with over franchise offices operating in the UK and internationally. Our franchisees are passionate ambassadors of personalized care, serving communities with dedication. Since , Caremark has grown to become a leader in home care services, driven by six core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.

Take the next step in your career and shape the future of Caremark by joining us as Head of People

Benefits:

Flexi time (start between 8am – 10am/ finish between 4pm-6pm) 1 Day working from home each week 33 days of holiday (Including bank holidays) 5 Paid Volunteering Days per year Annual Personal Development Budget Private Medical Insurance Life Insurance cover Eye Care Vouchers Company Pension scheme Free Wellbeing Counselling Program & Support

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