Head of Volunteering Services

8 months ago

Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Management Work to develop and implement a VS management architecture that ensures the effective day to day management of the three VS teams. Support the development of recruitment, training, deployment, monitoring & evaluation frameworks/pathways that ensure the effective recruitment, promotion and retention of volunteers across UHSussex. Work to oversee the development of an end-to-end volunteer supporter care journey to ensure that every volunteer feels valued, included and informed. Devise formal and informal ways of recognising and celebrating the contributions of volunteers.

Organise Trust and VS-wide events that celebrate volunteers commitment, providing activities to keep them engaged, and provide new opportunities to be developed. Work with the VS Managers to identify and coordinate training needs for volunteers. Ensure effective systems are in place to manage all aspects of volunteering, making them as streamlined and automated as appropriate; that accurate data is entered into all data collection systems manual or electronic. Implement and follow a system to ensure that regular reviews and relevant updates of processes, procedures or guidelines are carried out.

Ensure that the impact of the volunteer work is recorded, monitored, and evaluated. Develop partnerships with local communities and devise and work with the VS Managers to deliver a strategy to improve inclusivity and diversity across the VS. Financial Management Oversight and accountability for the VS operational budget. This will include forecasting, variance analysis and re-profiling of budget lines where required and appropriate.

Responsibility for ensuring compliance with any relevant legislative or regulatory requirements for volunteers. To proactively manage the VS risk register, and risks, taking corrective and mitigating action where necessary. Ensure the VS teams work follows the Trust SFIs, and financial protocols, in line with the Procurement framework, to ensure high standards and that value for money is consistently achieved. Communications Co-ordinate and manage a volunteer communications plan for the year to include communications, engagement opportunities and events.

Contribute to Trust communications activity through the placement of articles, news stories and content to help raise awareness of volunteering opportunities and the impact that volunteers make to UHSussex. Service Delivery and Improvement Oversee management and continued employment of Assemble and other systems to support the effective delivery of the VS programme. Act as a figurehead building strong professional relationships with other civil society volunteering organisations to develop the standing and gravitas of the Trust VS. Lead a safe working culture and a preventative approach to mitigate risks within the service.

To lead on all financial aspects of VS including budgeting, monitoring expenditures, reforecasting, cashflow analysis, expenses approval in partnership with the Finance business partner. Review appropriate legal and other contracts within the VS as required and appropriate. Charity in conjunction with the wider grants and compliance function. Manage decisions on resource allocation, such as when and where to deploy staff resource, when to procure sub-contractors and consultants, to service evolving VS workstreams by the most efficient means.

People Management and Development Line manages the three VS Managers. Knowledge and skills of human resources, and the ability to act sensitively and effectively. Promote equality, diversity and inclusion, ensuring the VS develops to meet the needs of specific and minority groups. Capable of handling and diffusing complaints, managing grievance and disciplinary procedures when necessary.

Coach and develop staff. Build and maintain effective relationships with a broad range of internal and external stakeholders, representing in accordance with Trust values. Present complex and sensitive information to a range of internal and external stakeholders taking into consideration the Data Protection Act and Trust policies and procedures, ensuring confidentiality where necessary. Share knowledge and expertise across the service and Trust.

Comply with Trust-wide staff management policies and procedures. Ensure staff have annual appraisals and Personal Development Plans. Learning and Development Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager. Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service. The job description and person specification may be

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