Call Centre Agent

3 months ago


Stanmore, United Kingdom Global 1st Full time

Welcome to the exciting world of pharmaceuticals, where science meets compassion, and innovation saves lives We are not your ordinary pharmaceutical company - we are a dynamic team of trailblazers committed to making a positive impact on global health.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with their inquiries
- Identify and escalate priority issues to the appropriate team member or department
- Follow up with customers on outstanding issues or concerns
- Maintain accurate records of customer interactions and transactions in the company's database
- Meet or exceed established call centre metrics for productivity, quality, and customer satisfaction

**Requirements**:

- High school diploma or equivalent
- Previous experience in a call centre or customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think critically
- Ability to multitask and prioritise tasks effectively
- Proficient in basic computer skills, including Microsoft Office Suite and data entry
- Ability to work flexible hours, including evenings, weekends, and holidays as needed

**Benefits**:

- Competitive salary based on experience
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) retirement plan with company match
- Paid time off for vacation, sick leave, and holidays
- Opportunities for career advancement within the company

**Salary**: From £24,982.66 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Application question(s):

- Do you require visa sponsorship to work full time in the UK?

Work Location: In person



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