Customer Service Team Lead

1 week ago


Stanmore, United Kingdom Aspire Full time

We are looking for an experienced and customer focused Team Leader to join Aspire on a full time basis.

In the role, the Customer Service Team Leader will manage the customer services team, working in line with the centres operating and marketing plan to meet designated key performance indicators. In addition, they will sustain customer retention and capitalise upon membership sales opportunities.

Duty Manager responsibility for building whilst on shift.

**KEY TASKS**

**General Responsibilities**:

- Whilst undertaking Duty Manager Shifts to manage all staff on duties ensuring all areas of the building are supervised and operating smoothly.
- To promote good quality customer care at all times, and deal with customer dissatisfaction immediately.
- The organisation, preparation and operation of events and activities at the centre.
- To operate the facility in accordance with all statutory requirements i.e. Health & Safety at Work act 1974, safety in swimming pools and COSHH regulations.
- To report any damage or malfunction of equipment, plant or building fabric to the Centre Manager immediately after discovery.
- To ensure that cleaning duties are carried out to maintain a clean and professionally presented facility.
- To contribute to the development, monitoring and implementation of the annual business plan and budget.
- To be included on the alarm call out register and to attend site when requested.
- To commit to the ethos of investors in people standards held by the organisation.
- To provide support to all other areas within Aspire.

**Person Specification**

**Essential**:

- Supervisory / line management experience
- Experience of using a Leisure Management system such as Gladstone MRM
- Excellent communication, interpersonal and organisational skills
- Proficient in the use of Microsoft Excel, Word and Outlook
- Proactive and independent working attitude
- Desire to innovate and seek out new opportunities

**Desirable**:

- Experience of working with disabled people
- Understanding of budgets
- RLSS Pool lifeguard Qualification or ability to obtain with appropriate training.
- First Aid at Work Qualification
- Sales experience

**Job Types**: Full-time, Permanent

**Salary**: From £24,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person



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