Customer Service Director
4 days ago
Join Our Team as Head Concierge
Rendall & Rittner, a respected Residential Leasehold Property Management company, is seeking a skilled Head Concierge to lead customer service efforts at Stanmore Place in North London.
This is a fantastic opportunity for a motivated and experienced professional to create a positive and safe environment for residents, guests, and the team, while delivering exceptional customer service and driving performance improvement initiatives.
About the Role:
- Develop and implement strategies to drive performance improvement and increase resident satisfaction, leveraging your expertise in customer service and property management.
- Maintain accurate records and reports on resident interactions and feedback, providing insights for continuous improvement.
- Collaborate with the concierge team to ensure seamless delivery of customer service and efficient resolution of resident queries.
Requirements:
- Minimum 3 years of experience in customer service or property management, with a proven track record of success.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, guests, and team members.
- Able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
Our Offering:
- A competitive salary of £31,500 - £33,500 per annum, based on experience.
- Opportunities for career advancement and professional development within the company.
- A comprehensive benefits package, including pension scheme, employee assistance program, and access to exclusive discounts and perks.
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