Customer Service Advisor
7 months ago
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer / Partner administration advisor. You will be responsible for providing exceptional service to our clients in the security services industry. This is a full-time position based in our office in Stanmore.
**Duties**:
- Respond promptly and professionally to customer queries.
- Provide accurate and detailed information about our products and services
- Assist customers with account inquiries, transactions, and problem resolution
- Check client reports are completed and work with clients on report improvements
- Maintain customer / service partner records.
- Work closely with the operations team to manage service schedules
**Experience**:
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
**Benefits**:
- Competitive salary based on experience
- Comprehensive health insurance package
- Paid time off and holidays
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- 8 hour shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: Cust01
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