Receptionist/administrator

2 weeks ago


Richmond, United Kingdom Quakers Lane Surgery Full time

**WOULD YOU LIKE TO JOIN OUR EXPANDING TEAM?**

**QUAKERS LANE SURGERY**

**RECEPTIONIST / COMPUTER ADMINISTRATOR**

**JOB DESCRIPTION**

Post Title: Receptionist / Computer Administrator

Post Grade: Dependent upon experience

Hours: 30 hours per week

Holiday: 5 Weeks (25 days) pro-rata per annum

Pension Scheme: NHS Occupational Pension Scheme (optional)

Accountability: Under the direct supervision of the Practice Manager, working alongside other reception staff

Liaises with: Patients, clients and visitors to the practice

North Yorkshire & Humber Area Team

Hambleton, Richmondshire & Whitby CCG

Hospitals

Statutory organisations

**Essential Characteristics**:

- The ability to communicate effectively with a wide range of people
- Excellent communication skills both written and verbal
- Ability to deal effectively with telephone calls
- Excellent keyboard skills
- Systm One Experience
- Ability to work with diversity
- Understand the necessity for confidentiality
- Understand the role of teamwork in providing a quality service
- Understand the accuracy when dealing with patient records, both electronic and paper based
- Effective team worker
- Motivated and enthusiastic
- Commitment to ongoing development / computer work
- Availability to provide cover during periods of sickness and holidays
- Understanding of own behaviour and how this impacts on colleagues, patients and visitors

**Main Duties and Responsibilities**:

- To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner.
- To direct patients to the appropriate professional, known as signposting
- Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions and signposting patients.
- Receiving and recording requests for home visits
- Complete surgery lists and extract patient notes when required
- Filing and scanning of medical notes, letters, test results and other correspondence
- Registering of new patients on the computer system
- Opening and distribution of post
- Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters.
- Assisting the closing and securing of the building at the end of the working day
- Comply with all in house and statutory Health & Safety procedures
- Attend training courses in house and externally to develop expertise and further knowledge.
- Attend Practice Meetings.
- Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist
- It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice manager and Doctors reserve the right to re-distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused.

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: Up to £10.30 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond, DL10 4BB: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 02/02/2023
Reference ID: QLS07



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