Veterinary Receptionist

**About The Role**:
An amazing opportunity has arisen for a receptionist to work at our busy independent surgery in Richmond, West London.

This is an exclusive customer service role and administration position and will be to help answer calls and direct emergencies for cats in need of medical care.

The duties in this role are:
Cuddling cats. Yes, that's a must. Pets are everything to our amazing teams.

Answering the phone and booking appointments in a friendly, efficient and caring manner

Helping direct clients to the clinic

Ensuring Facebook messages are responded to

Scanning documents to patients files

Taking payment at time of treatment

Advising clients of our Healthcare plan

Processing / logging Insurance Claims

Administration of our 0% finance for those in need of help with cost

Our team are efficient, caring, friendly and proactive

**Job Type**: Part Time

**Salary**: Up to £28,000.00 per year pro rata for part time

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Private dental insurance
- Private medical insurance
- Referral programme
- Relocation assistance
- Wellness programme

Ability to commute/relocate:

- RICHMOND: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Veterinary Receptionist: 1 year (required)
- Customer Service: 4 years (required)

**About Us**: DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing **excellent service** to **clients**,** respectful**, **caring and expert care for animals and a supportive encouraging** work place for their teams.