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Client Success Advisor

3 months ago

Manchester, United Kingdom Blink Payment Full time

**_Client Services Advisor_**

**_Salary_**:

- : £ 37,000 REALISTIC 1ST Year ( Base £25,000 base + £12,000 comms )_

Blink is here to shake things up. Our widely-acclaimed online portal and UK-based team are the power behind the payment platform revolution.

At Blink, we continuously 'explore the possible' by constantly challenging convention, innovating and utilising the latest technology. We want to make keeping track of payments and getting paid as easy as possible for our clients.

We're here to help businesses overcome these core problems:
**Keeping track**
Struggling to keep track of all payments doesn't have to be a thing.

**Reducing risk**
Exposure to risk is part of the card payments landscape, but effective measures can be taken.

**One simple platform**
The time and inconvenience of using several payment interfaces are challenging. Blink is an all-in-one solution.

**Removing barriers**
If only one or two people understand your existing payment systems, your business is vulnerable.

**Boosting efficiency**
Chasing customers for payments is costing businesses time and money and can lead to cash flow issues.

**Customer convenience**
Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after.

Being able to run everything from one platform should feel smart and savvy. While getting paid should be quick, easy and secure for all types of businesses. We provide a unified flow, facilitating multiple payment options, in-depth reporting, customisation and account management in one platform.

**Check out our website: blinkpayment.co.uk**
We are looking for individuals to join our Client Success team who will engage with our current client portfolio to ensure satisfaction with the Blink brand and products, target their business pain-points and find solutions to maximise retention and revenue for the company.

**The Role**:

- Build, develop and manage relationships with our broad ranging portfolio of clients.
- Proactively deal with retention cases to save our clients from leaving Blink
- Look to maximise revenue across our existing client base by identifying additional needs and upselling our services
- Make client calls and engagements to identify and address the client’s operational challenges, delivering qualitative and quantitative problem-solving approaches that serve to continuously improve client experience and retention, whilst maximising revenue for the company.
- Ensure a premium experience for our clients by understanding their business objectives, providing technical support and ensuring seamless implementation of Blink into their operations.

**Core Values**
- Problem solver
- Switched on
- Nothing is too much trouble
- Positive vibe
- A highly enthusiastic and inquisitive learner who thrives on listening to people and understanding their backgrounds, needs and business aspirations.
- Customer service is at the heart of what we do so you should have passion for interacting with a diverse mix of clients.
- Good communication, collaboration, prioritisation, problem solving, critical thinking, and influencing skills.
- Adopt a project management mindset allowing you to think logically through stages of engagement - plan, deliver and follow-up.
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.

**BLINK**

**EXPLORE THE POSSIBLE**

**Payment Wizardry - The quick, easy and secure way to get paid