Collections Advisor

3 weeks ago


Birmingham, United Kingdom The Recruitment Group Full time

**Collections Advisor -Temp to Perm Contract**

**Location: Trinity Park Birmingham, B37 (Next to Birmingham International Train Station)**

**Hours of work: 40 hours between 8.00am - 6.00pm - Mon - Fri**

**Salary: £10.81ph - Permanent salary £22,500**

**Summary**

Our client is looking for an enthusiastic person, looking for a new challenge. Based in their collections department.

**Duties and responsibilities**:

- Investigation and resolution of bulled and unbilled accounts
- Monitor customer payments and manage any payment cancellations, payment failures or exceptions.
- Ad-hoc duties as required.
- Identify customers in arrears and have the ability to communicate the collection process, presenting the facts clearly and with confidence whilst negotiating repayment of any debt.
- Identify potential energy theft and liaise with customers, third parties and local authorities to establish facts.
- Adhere to energy industry regulatory and compliance requirements.
- Identify opportunities and make recommendations for process improvements.

**What you will have**
- Excellent communication skills with the ability to remain calm under pressure.
- Confident and resilient
- Strong problem-solvingskills.
- Attention to detail.
- Ability to work in a fast-paced environment and adapt to change.
- Competent in the use of Microsoft Word and Excel
- Professional and friendly approach to work.
- Flexible approach to working hours and tasks required by the business.
- Previous experience within either a Collections, Credit Control or Billing based role is desirable.

**If you would like to know how we will store and process your data, please visit our website to read our GDPR Data Protection Statement.


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