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Income Advisor

4 months ago

Birmingham, United Kingdom Citizen Full time

**Type: 12month Fixed Term Contract**

**We are brave, we are ambitious, we are honest, and we are Citizen**

A great opportunity for you to join one of the UK’s most trusted social housing providers has become available, within our Central Income Team for a full time Income Advisor.

Working for Citizen not only offers you the chance to work for an award-winning charity in the West Midlands, but it also gives you the opportunity to work for an organisation with a heart and a clear social purpose.

If this sounds like you, you’ll feel right at home at Citizen. As well as a generous benefits package, we enable all Citizens to achieve the best possible balance between work and personal life and provide opportunities for everyone to reach their full potential.

**In housing you can make a real difference, the day-to-day role as an Income Advisor will involve**:

- Delivering excellent customer service to both inbound and outbound customer contacts
- Supporting local income teams to achieve collection targets.
- Working positively to sustain tenancies whilst maximising the collection of rent to meet key business and service targets.
- Proactively contacting customers with debt to obtain payments, sign posting customers to benefit and money advice services where appropriate; promoting and setting up direct debits.

**As an Income Advisor we need you to have**:

- Excellent customer and communication skills.
- Commitment to delivering the best outcomes for people with a positive, can-do mindset.
- Ability to thrive when working as part of a team
- Excellent administrative skills to effectively collect and update customer profiling data

**Our people are everything and we offer**:

- Opportunities for salary progression, which is directly linked to performance reviews
- IT equipment to allow some optional home working
- ‘Live Work Better’ - our award-winning flexible working scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension - Citizen matches up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme - which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Organisational Sick Pay (benefit increases with length of service)
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

**Our purpose**:
Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be **one of the UK’s most trusted social housing providers**,** Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

**Safeguarding & Equality and Diversity**:
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

**Closing date: 9th April 2023**

**Interview date: 18th April 2023**

**Disclaimer**:
We advise that if you are successful at interview, you will be required to confirm your eligibility to work in the UK. A copy of this will be made and kept on your personnel file.