Telephone Advisor
5 months ago
**About us**
Hello World is a small business in Birmingham. We are professional, agile, innovative, and our goal is to Successfully match the customer with the product they need.
Our work environment includes:
- Modern office setting
- Growth opportunities
'''Job Summary:'''
We are seeking a Telephone Sales Advisor to join our team. As a Telephone Sales Advisor, you will be responsible for providing exceptional customer service and support over the phone. advising and directing our customers to the product/s most suitable for them. This role requires excellent communication skills, the ability to upsell products or services, and proficiency in inputting accurate data.
'''Responsibilities:'''
- Answer incoming calls from customers and provide assistance with their inquiries
- Upsell products or services to customers based on their needs
- Communicate effectively and professionally with customers
- Analyse customer information to provide personalised recommendations or solutions
- Maintain a high level of phone etiquette and professionalism at all times
'''Experience:'''
- Previous experience in a customer service or call center role is preferred
- Ability to effectively communicate with customers over the phone
If you are a self-motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Telephone Advisor and contribute to our mission of delivering outstanding customer experiences and goals
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Telesales: 2 years (required)
Ability to Commute:
- Birmingham (required)
Work Location: In person
Reference ID: STR
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