Admin Support Advisor

2 weeks ago

Birmingham, United Kingdom AX Full time

Job Advert

At AX, we are looking for an Admin Support Advisor to provide an efficient and all-encompassing telephone and administrative support service to **AX **customers and our New Claims teams. The responsibilities are a blend of telephone-based and general administrative duties, with the higher time spent managing the calls coming into the business.

This role can often be the very first interface with current and potential new customers, and as such you will act as a key ‘face of the business’ for AX.

If you love telephone work but would welcome the opportunity to manage a blend of tasks, including administrative support, then this could be the role for you.

The role is 38 hours per week, with work on a rotational shift basis, with shifts between 8.00am-8.00pm Monday
- Saturday on a rotational basis. Occasional Sundays and Bank Holidays may also be required

**A little bit about us**

AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents.

We pride ourselves on keeping drivers driving and being experts at caring for people and cars. Our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everything we do.

We have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers.

**As our Admin Support Advisor, your responsibilities will include**:

- To undertake switchboard duties; receive incoming calls from AX’s partners and customers and direct as required to internal colleagues or take clear messages ensuring they are communicated appropriately.
- To prepare all outgoing post for dispatch, on time daily.
- To scan all incoming documentation onto the internal system and allocate to correct departments.
- To ensure filing and paperwork is dealt with and kept up to date. Other general administrative tasks to support internal departments

**Our Admin Support Advisor will bring the following skills, behaviours, and experiences to our team**:

- Adaptable, empathetic, and with great attention to detail.
- Experience within fast paced customer service role - ideally phone-based customer service environment preferred.
- Clear verbal communication skills
- Good written communication skills, capturing a clear logical summary of situations.
- The ability to prioritise, recognising importance and urgency and work to tight deadlines and to work under pressure.
- Able to work on own initiative as well as support team and departmental goals and objectives
- The ability to prioritise recognising importance and urgency
- Able to effectively multi-task whilst ensuring customer experience is not compromised
- A flexible attitude and approach
- Ability to work on own initiative
- Ability to demonstrate commercial awareness
- Demonstrate behaviour in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight.

Along with **competitive salary**,** you will also receive a range of benefits including 22 days holiday (plus bank holidays), rising to 27 with length of service, Bupa Healthcare, Life Insurance at 4 x salary, Employee Assistance Programmes, and ongoing professional development.
- Are you concerned you don’t have all the requirements we would like?_- AX is committed to supporting all communities we serve, through our dedication to creating an inclusive, diverse, and collaborative environment, where people feel comfortable being themselves at work._
- Even if you think your skills and any experience doesn’t perfectly align, your values and core behaviours may._
- Take a further look.you may be the perfect person for us - and us for you_

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