Helpline Advisor

3 months ago


Birmingham, United Kingdom Brook Street Full time

**We're recruiting for a Helpline Advisor to start ASAP**

**Hours**: Full Time, shift patterns according to rota (days/afternoons/evenings)
**Location**: Birmingham, England**
**Pay**: £22362**

**THE JOB PURPOSE**
- To handle sensitive phone calls
- To assist customers with queries, and to provide assistance to helpline practice manager.
- To assess information and be able to escalate accurately
- To input data onto system

**MAIN RESPONSIBILITIES**
- To appropriately handle contacts where the customer may be distressed, and manage the information.
- Escalate calls accurately, and be able to judge the urgency of calls
- To collect/collate statistics in order to provide performance data and evidence of customer service
- Ability to respond politely and sensitively, whilst following correct procedures and guidelines
- Good working knowledge of Microsoft office
- Excellent customer service and interpersonal skills
- Ability to control telephone conversations effectively

Thank you and good luck


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