Helpline Practitioner

Caritas Recruitment is privileged to be exclusively supporting the NSPCC, a leading children's charity, with the recruitment of several Helpline Practitioners to join the team in a permanent capacity either on a full or part time basis to support a growing service in Birmingham. As a Helpline Practitioner, you will empower the public to protect children and young people providing emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse

At this UK-wide Helpline, the priority is to empower the public to protect children and young people. With empathy, sensitivity and common sense you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. Working as an advisor to adults across the UK you will encourage and empower them to look out for the children around them - to take action and give children a voice when they are unable to ask for help themselves.

This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.

To be successful in this role, you will need to have the following:

- A qualified social care, health or education professional and have substantial and extensive experience in safeguarding children and young people
- Driven by making a difference
- Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
- A passion for customer service
- An understanding of the needs of children and their psychosocial development
- Ability to collect, assess and summarise essential information in written format
- Good IT skills

Benefits of working with Caritas:

- Your own specialist recruitment consultant
- Dedicated placement support consultant and payroll service
- Free registration, DBS and compliance service
- Exceptional health and wellbeing package
- Employee assistance program (EAP) with 24/7 counselling service
- Headspace app that includes meditation and mindfulness tools
- Free weekly yoga and exercise classes
- Continuing Professional Development (CPD)
- Competitive 'Refer a friend' bonuses on offer
- Working with an experienced, award-winning social care agency

Both full and part time options are available, and the post holder will be required to participate in a rota working pattern and support a team that covers the period 7.30am to 11pm on weekdays and 8.30am-7pm on weekends. This also involves bank holiday working/weekend working.

Please contact Caritas with your CV or get in touch with the team to find out more about how we can support you to find your next job role in the Charity sector.

Caritas Recruitment is acting as an Employment Agency in relation to this vacancy.

Caritas Recruitment is acting as an Employment Agency in relation to this vacancy.

Caritas Recruitment is acting as an Employment Agency in relation to this vacancy.