Band 3 Patient Relations Helpline Advisor
3 months ago
**Job summary**:
We are looking for a well-motivated, friendly and hardworking individual to join our Patient Relations Team which delivers Complaints and PALS services at University Hospitals Birmingham.
The work will be varied, interesting and challenging, requiring flexibility and responsiveness. You will be responsible for receiving all Patient Relations telephone contacts, understanding feedback and processing information within timescales using systems to deliver an accessible and efficient service to all callers and enquirers. This is an exciting opportunity to join the Patient Relations helpline to provide a friendly and caring PALS service to patients, families, carers and others so that we can provide them with the best support to resolve their enquiry or concerns.
**Main duties, tasks & skills required**:
- Providing information, support and signposting
- A friendly and helpful telephone manner
- Good written and oral communication skills
- Ability to work to deadlines
- Experience of working with IT systems with good typing skills
- Ability to enter data and information into a database accurately
- Maintaining good record keeping and documentation
- A working knowledge of the Microsoft Office packages
- A working knowledge of a telephone directory
**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
**Person specification**:
**Qualifications**:
**Essential**:
Good general education including
GCSE English and Maths A-C /
level 9-4.
NVQ level 3 Business Admin or
equivalent experience in an
administrative/customer services
role
**Experience**:
**Essential**:
Experience of working with the
public/customer services.
Experience of administration work
and establishing admin processes.
Experienced in communication at
telephone and in person.
Experience of working with a range
of IT systems including Microsoft
office packages (e.g. Word, Excel,
Outlook).
Understanding of data protection
principles and patient
confidentiality.
Must be able to demonstrate
understanding of equality and
diversity.
Understanding of the Trust's
Visions and Values
**Desirable**:
Experience of working in healthcare /
busy environment.
Experience of data entry.
Awareness of NHS complaints
procedure.
Understanding of local and national
NHS structure.
Awareness of the PALS procedure
**Additional Criteria**:
**Essential**:
Able to work and travel across all UHB
sites as required by the role.
Ability to use initiative.
Respectful.
Flexible.
Reliable and punctual.
Approachable.
**Desirable**:
Innovative
**Disclosure and Barring Service Check**:
-
Band 3 Patient Relations Helpline Advisor
5 months ago
Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeWe are looking for a well-motivated, friendly and hardworking individual to join our Patient Relations Team which delivers Complaints and PALS services at University Hospitals Birmingham. The work will be varied, interesting and challenging, requiring flexibility and responsiveness. You will be responsible for receiving all Patient Relations telephone...
-
Band 3 Patient Relations Helpline Advisor
3 months ago
Birmingham, United Kingdom University Hospitals Birmingham Full time**Job summary**: We are looking for a well-motivated, friendly and hardworking individual to join our Patient Relations Team which delivers Complaints and PALS services at University Hospitals Birmingham. The work will be varied, interesting and challenging, requiring flexibility and responsiveness. You will be responsible for receiving all Patient...
-
Band 3 Patient Relations Administrator
3 months ago
Birmingham, United Kingdom University Hospitals Birmingham Full time**Job summary**: As part of the Patient Relations Team, which incorporates PALS and Complaints services, the post-holder will deliver an effective, responsive and high-quality service in line with local and national standards, best practices and Patient Relations policies and procedures. The Patient Relations Administrator will support all of the Patient...
-
Helpline Advisor
3 months ago
Birmingham, United Kingdom Keenan Recruitment Full timeWe have some fantastic vacancies for Helpline Advisors for NSPCC. You will be responsible for screening and triaging calls and web enquires from adults who have safeguarding concerns for children in the community. There may be opportunities to gain experience and training to gain promotion to a Helpline Practitioner with salary from £32,203. Rota will...
-
Helpline Advisor
3 months ago
Birmingham, United Kingdom Brook Street Full time**We're recruiting for a Helpline Advisor to start ASAP** **Hours**: Full Time, shift patterns according to rota (days/afternoons/evenings) **Location**: Birmingham, England** **Pay**: £22362** **THE JOB PURPOSE** - To handle sensitive phone calls - To assist customers with queries, and to provide assistance to helpline practice manager. - To assess...
-
Helpline Advisor
2 weeks ago
Birmingham, United Kingdom NSPCC Full timePlease note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Birmingham Helpline office. At the NSPCC, our vision is to end cruelty to all children in the UK. It's a unique and ambitious mission — and one you will help us achieve as an Helpline...
-
Band 3 Biologic Administrator
3 months ago
Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeThere is an exciting opportunity to join our busy Admin team within the BRSAS team at Respiratory Medicine which is based at Heartlands Hospital. The Birmingham Regional Severe Asthma Service is a nationally commissioned service providing a highly specialist care delivery to patients across the country. We are one of the largest specialist severe asthma...
-
Helpline Practitioners
3 months ago
Birmingham, United Kingdom Bridge of Hope Full timeCaritas Futures is privileged to exclusively support the NSPCC, a leading children's charity, with the recruitment of several Helpline Practitioners to join their team in Birmingham. Working on a full rota shift including 1 in every 3 weeks working from home. As a Helpline Practitioner, you will empower the public to protect children and young people...
-
Patient Advisor
3 months ago
Birmingham, United Kingdom Optical Express Full time**Job Title - Patient Advisor** **Location - Birmingham** **Hours - Full Time** **Competitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively...
-
Patient Relations Administrative Coordinator
4 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timePosition OverviewThe Patient Relations Administrative Coordinator plays a vital role within the Patient Relations Team, which encompasses PALS and Complaints services. The successful candidate will provide a high-quality, responsive service that aligns with both local and national standards, as well as established Patient Relations policies and...
-
Patient Relations Administrative Coordinator
4 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timePosition OverviewAs a vital member of the Patient Relations Team, which encompasses PALS and Complaints services, the successful candidate will provide a high-quality, responsive service that aligns with both local and national standards, as well as best practices and Patient Relations policies.The Patient Relations Administrative Coordinator will assist in...
-
Helpline Consultant
3 months ago
Birmingham, United Kingdom Advanced Resource Managers UK Full time**Helpline Consultant -Remote - Permanent - £22,000 plus commission** ARM are delighted to be supporting an esteemed business with the recruitment of a Helpline Consultant on a permanent basis. To deliver good customer outcomes to all Mortgage customers via engaging conversations, leading to appointments booked into the advisor team for mortgage and...
-
Band 3 Supporting Medical Secretary
4 months ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeAn opportunity has arisen for a Band 3 Medical Secretary (Supporting) to join our team within the Community Paediatric Administration Service in the Children and Families Division working with the Children in Care Team. Based at Heartlands Hospital CDC. This is a permanent Band 3 post offered on a full time basis, working 37.5 hours per week. This...
-
Band 3 Therapy Assistant
3 months ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeWe are pleased to offer an exciting opportunity for a Band 3 Therapy Assistant to join our established multidisciplinary team on the neuro rehabilitation ward working with patient that have had a Stroke and other neurological condition’s such a Traumatic Brain Injury. Supporting in there rehabilitation ward at Moseley Hall Hospital. We are looking for a...
-
Nspcc - Helpline Practitioner
3 months ago
Birmingham, United Kingdom GCS Recruitment Specialists Ltd Full timeCaritas Recruitment is privileged to be exclusively supporting the NSPCC, a leading children's charity, with the recruitment of several Helpline Practitioners to join the team in a permanent capacity either on a full or part time basis to support a growing service in Birmingham. As a Helpline Practitioner, you will empower the public to protect children and...
-
Helpline Practitioner
3 months ago
Birmingham, United Kingdom GCS Recruitment Specialists Ltd Full timeCaritas Recruitment is privileged to be exclusively supporting the NSPCC, a leading children's charity, with the recruitment of several Helpline Practitioners to join the team in a permanent capacity either on a full or part time basis to support a growing service in Birmingham. As a Helpline Practitioner, you will empower the public to protect children and...
-
Band 3 Support Secretary
3 months ago
Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeBand 3 Anticoagulation Support Secretary As a member of the team you will work closely with Clinical Nurse Specialists to support the smooth running of clinics and day to day administrative tasks. Excellent communication skills and the ability to deal with patients and relatives face to face and over the telephone. This role will occasionally require cross...
-
Band 3 Biologic Administrator
3 months ago
Birmingham, United Kingdom University Hospitals Birmingham Full time**Job summary**: There is an exciting opportunity to join our busy Admin team within the BRSAS team at Respiratory Medicine which is based at Heartlands Hospital. The Birmingham Regional Severe Asthma Service is a nationally commissioned service providing a highly specialist care delivery to patients across the country. We are one of the largest specialist...
-
Band 3 Supporting Medical Secretary
3 months ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeAn opportunity has arisen for a Band 3 Medical Secretary (Supporting) to join our team within the Community Paediatric Administration Service in the Children and Families Division working with the Children in Care Team. Based at Heartlands Hospital CDC. This is a permanent Band 3 post offered on a full time basis, working 37.5 hours per week. This...
-
Helpline Manager
1 month ago
Birmingham, Birmingham, United Kingdom Muslim Women Network Full timeHelpline Manager Muslim Women's Network UKSummarySalary: Starting salary at £26,700 to £30,170 (depending on experience)Hours: 35 hours per weekLocation: Birmingham (at MWNUK offices)Job Type: Permanent (subject to funding)Deadline: Midday on Wednesday 14th August 2024Interviews: Week commencing Monday 19th August 2024Start Date: Monday 26th August...