Service Advisor
5 months ago
**Service Advisor**
**Up to £28,000 DEO**
**Walsall**
**The Benefits**
- Pension scheme
- Death in Service
- 22 days holiday + stats
- Wellbeing program including Mental Health 1st Aid
- Employee Assistance Helpline
- Discounts & Shopping Vouchers
- Uniform and PPE
**The Role**
- Ensure core process is followed for the service department
- To canvass for bookings for the workshop in order to fill available capacity via call out and outbound calls
- To correctly interpret customer or internal instructions and complete job cards/repair orders
- To promote additional workshop services/repairs where applicable
- Build rapport with all levels of staff and customers
- Report any likely delays to the customer to seek, record and communicate authority for any extra work required or parts to be ordered or fitted
- Adhere to and promote all customer satisfaction programmes
- To cost the work and raise cash invoices
- To cost the work and raise invoices
- To order parts from the Parts Department and to order sub-contract work
- To assist and develop parts and labour sales with the objective of meeting Branch Targets
- To account for all cash, cheques etc received
- To maintain vehicle history and service records in an accurate, efficient and timely manner and in line with customer requirements and operator licence standards
- To maintain invoice filing in an accurate, timely and efficient manner
- To undertake such other tasks as may reasonably be require
- To enhance the image and reputation of the company whilst supporting its commercial interests
- To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
**Skills/Knowledge**
- A passion for providing excellent customer service
- A clear and confident communicator
- Good organisational skills
- Reliable and hard working
- Desirable to have experience in automotive/HGV
**Salary**: Up to £28,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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