Aftersales Advisor

7 months ago

Birmingham, United Kingdom Aston Martin Full time

Benefits include;

The opportunity for an experienced Service/Parts Advisor to join a friendly team within Aston Martin Birmingham. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.

Salary - £23,000 to £25,000 Basic Performance Related Bonus Scheme Preferential rates for servicing, MOTs and parts Fantastic discounts on vehicles sales Access to a vehicle Flexi-lease affinity scheme through SOGO www.sogomobility.co.uk Pension scheme Life Insurance Benefit Cycle To Work Scheme Associate Award Events Length of Service Recognition Scheme Associate Assistance Programme (AAP) - Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice and support from other Health Experts.

Job Role

To be the first point of contact for all aftersales guests, by way of providing a professional reception and facilitating the efficient operation of the aftersales department’s workshop in order to maximise the Guest Experience and departmental profitability through all guest services.

Roles and Responsibilities (list not exhaustive) :

Book in vehicles, ensuring appointments are convenient for the guest and the company and are in line with workshop capacity. Produce accurate job cards, invoices and related guest information, providing relevant information to both the workshop and external guests. Greet all guests at reception, offering courtesy services as appropriate and confirming details before repairs are carried out. Ensuring vehicle inspections are carried out with guests prior to commencement of works.  Inform guests on the progress of each job, ensuring authority for any additional work before this is completed. Collect any money/signed authority due prior to the release of a vehicle and ensure this is processed promptly. Log all guest complaints, passing relevant information to the manager and ensuring a speedy conclusion. Provide guests with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the Guest Experience. Maintain records of all Service guests to enable guest follow-ups to be carried out. Comply with all FCA requirements and operate within legislative guidelines at all times. To inform, promote and sell parts to external and workshop guests, making the most of opportunities via telephone and direct contact and ensuring guest demands are fulfilled. Accurately complete and store all paperwork, including picking slips, guest contact details, sales and lost sales information to ensure up-to-date guest information is available and accessible at all times. Check all parts returned by guests for damage and condition, noting down returns details and logging the parts back into the department. Maintain an accurate account of stock via stock check and booking out procedures of parts.

Work Pattern

This is a Full-Time position: Monday – Friday (08:00 – 18:00). Saturday (09:00 – 13:00) on a 1 in 4 rota basis.

Successful applicants will possess and be able to offer;

Good literacy and numeracy skills Good IT skills Previous experience within an aftersales or service role desirable Have a mechanical awareness or understanding of cars and parts Previous stock control experience within a similar role Have excellent customer service skills and high levels of attention to detail Be enthusiastic, respectful and friendly to guests and colleagues Have the passion and ability to deliver an outstanding guest experience Possess high levels of integrity and drive to succeed

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