Skoda Service Advisor

7 months ago

Birmingham, United Kingdom Johnsons Skoda Stourbridge Full time

As a member of the team, you’ll maintain the highest standards of professionalism and integrity at all times and deliver excellence in customer service.

We pride ourselves on the expertise and enthusiasm of our people and have a fantastic opportunity available for motivated, enthusiastic and committed individuals to join us.

As a Service Advisor in a busy Aftersales Department at our Skoda Dealership in Birmingham you’ll support our customers through the full service and repair experience from arrival on site to updates on work undertaken and then successful handover following service or repair work.

Role and Responsibilities:

- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company
- To ensure all customer expectations and requirements are exceeded throughout
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
- Hours are 8am till 6pm monday till friday, saturday rota basis one on one off.
- Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
- Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
- Have good telephone and face to face customer communication.
- Hold a minimum of 12 months, successful track record in a similar role, VAG RTC and Kerridge would be a benifit.
- Hold a valid UK driving licence.
- Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.

What we offer?
- A competitive basic salary
- Realistic on target earnings of circa £30,000+
- Uncapped commission earnings
- 23 days annual leave plus bank holidays rising to 25 days with length of service
- Your Birthday off
- Life Assurance
- Company Pension Scheme
- Johnsons Benefits - discounts on high street retailers, Holidays, Cinema, Restaurants and more.
- Staff discounts across all 17 Johnsons brands
- Optional Healthcare Cash Plans
- Optional Income protection plans

Qualifications:

- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Ability to effectively upsell services and products to customers
- Detail-oriented with strong organizational skills

Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 17 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.

You’ll be provided with world class product training from our brand partners to give you all the knowledge needed to help customers through their aftersales experience.

We know that career development is important to our people and pride ourselves on helping individuals grow in their career, we have a team of supportive Managers and leaders keen to grow and develop their teams.

Are you frustrated at being unable to realise your full potential in your current role? If so and want to be part of a successful dealership team, feel up to the challenge and have the relevant experience and ability we are looking for you to APPLY TODAY

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

Reference ID: Automotive Service Advisor

**Salary**: £24,000.00-£33,399.09 per year

**Benefits**:

- Canteen
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Birmingham (required)

Ability to Relocate:

- Birmingham: Relocate before starting work (required)

Work Location: In person

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