Service Advisor

7 months ago

Birmingham, United Kingdom Johnsons Cars Full time

Joining Johnsons Cars, you’ll be working with one of the UK’s leading independent Franchise Dealership Groups, with 62 multi-award winning Dealerships across the UK.

As a member of the team, you’ll maintain the highest standards of professionalism and integrity at all times and deliver excellence in customer service.

We pride ourselves on the expertise and enthusiasm of our people and have a fantastic opportunity available for motivated, enthusiastic and committed individuals to join us.

As a Service Advisor in a busy Aftersales Department at our Volkswagen Dealership in Birmingham you’ll support our customers through the full service and repair experience from arrival on site to updates on work undertaken and then successful handover following service or repair work.

Role and Responsibilities:

- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company
- To ensure all customer expectations and requirements are exceeded throughout
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
- Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
- Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
- Have good telephone and face to face customer communication.
- Hold a minimum of 12 months, successful track record in a similar role.
- Hold a valid UK driving licence.
- Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.

What we offer?
- A competitive basic salary
- Realistic on target earnings of circa £34,000
- Uncapped commission earnings
- 23 days annual leave plus bank holidays rising to 25 days with length of service
- Your Birthday off
- Life Assurance
- Company Pension Scheme
- Johnsons Benefits - discounts on high street retailers, Holidays, Cinema, Restaurants and more.
- Staff discounts across all 17 Johnsons brands
- Optional Healthcare Cash Plans
- Optional Income protection plans

Why Johnsons?

Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 17 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.

You’ll be provided with world class product training from our brand partners to give you all the knowledge needed to help customers through their aftersales experience.

We know that career development is important to our people and pride ourselves on helping individuals grow in their career, we have a team of supportive Managers and leaders keen to grow and develop their teams.

Are you frustrated at being unable to realise your full potential in your current role? If so and want to be part of a successful dealership team, feel up to the challenge and have the relevant experience and ability we are looking for you to APPLY TODAY

**Salary**: £24,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- West Midlands, B4 7XT: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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