Aftersales Advisor
6 months ago
**We are looking for reliable, passionate, and professional individuals who want to join the BCA family**
**Job Title: Aftersales Advisor (Full Time and Part Time Hours available)**
**Location: BCA Perry Barr**
**Salary: £12.27 an hour**
**Working Hours: 40 hours per week between Monday and Friday 8.30am - 5.30pm**
**Who are we?**
We’re the biggest name in Europe’s vehicle remarketing industry, selling **1.3m vehicles per year**, across **60 locations** and with a **turnover of £2billion**. We believe our people are the best in the business, they are friendly, expert, and professional.
**Main purpose of the job**:
- To deliver industry leading levels of customer service to our Buyers.
- Deliver an efficient, high quality collection experience.
- Ensure queries and complaints are resolved in a timely, professional and cost-effective manner.
**Main responsibilities**:
- Vehicle production administration, including data entry and document management.
- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
- Provide counter service to customers and visitors.
- Support buyers through the swift resolution of queries and complaints.
- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
- Action requests for information or action from the central Call Centre.
**Skills and experience required**:
- Excellent customer service skills.
- Excellent attention to detail.
- IT skills Salesforce
- Decision making & problem solving
- Influencing & communicating
- Team Player
**Why choose BCA?**
- Onsite parking
- Employee Assistance Programme
- Eye care scheme
- Access to BCA Rewards which provides online and store discounts with a range of retailers
- Cycle to work scheme
- Training/apprenticeship offering
- Deals on new cars
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._
-
Service Advisor
4 weeks ago
Birmingham, Birmingham, United Kingdom KPI People Full timeAftersales Expertise RequiredKPI People is recruiting a skilled Service Advisor to work with a busy franchised main dealership in Birmingham. As a key member of the Aftersales team, you will be responsible for delivering an outstanding customer experience and ensuring seamless vehicle servicing processes.The ideal candidate will have 12 months of experience...
-
Aftersales Advisor
7 months ago
Birmingham, United Kingdom Aston Martin Full timeBenefits include; The opportunity for an experienced Service/Parts Advisor to join a friendly team within Aston Martin Birmingham. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects. Salary - £23,000 to £25,000 Basic ...
-
Area Aftersales Manager
5 days ago
Birmingham, United Kingdom Technical Resource Solutions Ltd Full timeArea Aftersales Manager Bonus ( 55k OTE) Company Car Pension OEM Training Birmingham An opportunity has arisen to become an area aftersales manager as part of a leading engineering company that can offer long term career development opportunities. Benefit from a range of training which will enable you to be confident and knowledgeable on customer...
-
Service Advisor
6 months ago
Birmingham, United Kingdom KPI People Full time**Service Advisor - Birmingham -** **Basic Salary - £26,000 -** **OTE - £34,000 (uncapped) -** **Extensive Benefits Package -** Our client, a busy franchised car dealership, in Birmingham has the requirement for an experienced Service Advisor to join their successful Aftersales team. **Responsibilities** As a Service Advisor your responsibilities...
-
Area Aftersales Manager
2 weeks ago
Birmingham, United Kingdom Technical Resource Solutions Ltd Full timeArea Aftersales ManagerBonus ( 55k OTE) Company Car Pension OEM TrainingBirminghamAn opportunity has arisen to become an area aftersales manager as part of a leading engineering company that can offer long term career development opportunities. Benefit from a range of training which will enable you to be confident and knowledgeable on customer visits. A...
-
Service Advisor
6 months ago
Birmingham, United Kingdom WeRecruit Auto Full time**Service Advisor required in Birmingham, West Midlands to join a Main Dealer.** Hourly rate from £11.67 plus bonus, 33 days holiday, Life Assurance and other great Company benefits We are looking for a Service Advisor in Birmingham who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent...
-
Area Aftersales Manager
5 days ago
Birmingham, United Kingdom Technical Resource Solutions Ltd Full timeArea Aftersales Manager Bonus ( 55k OTE) Company Car Pension OEM Training Birmingham An opportunity has arisen to become an area aftersales manager as part of a leading engineering company that can offer long term career development opportunities. Benefit from a range of training which will enable you to be confident and knowledgeable on customer...
-
Aftersales Service Advisor
6 months ago
Birmingham, United Kingdom The Roxburghe Group Full timeRoxburghe are an award winning car dealership who have recently opened a new 350 car site in Aldridge, looking for skilled and dedicated customer service professional to join our team, excellent working environment, working hours - Monday - Friday 08:30 - 17:00 We are looking for a range of experience and salary will be guided by this. Job role; - Managing...
-
Service Advisor
7 months ago
Birmingham, United Kingdom All Electric Garages Group Plc Full timeTo provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company - To ensure all customer expectations and requirements are exceeded throughout - To deliver exceptional service, scheduling work on customer vehicles, providing accurate...
-
Parts Advisor
3 days ago
Birmingham, United Kingdom theo Full timeAre you a successful Parts Advisor looking for a new challenge? Discover an amazing opportunity with a Prestige Main Dealership! Automotive Parts Advisor - Birmingham Salary:Paying up to £30,000 + Bonus OTE £37,000 Working Hours:Monday - Friday 8:00 am - 5:30 pm Theo is currently seeking to recruit an experienced Parts Advisor to join our Client in...
-
Parts Advisor
3 days ago
Birmingham, United Kingdom theo Full timeAre you a successful Parts Advisor looking for a new challenge?Discover an amazing opportunity with a Prestige Main Dealership!Automotive Parts Advisor - BirminghamSalary:Paying up to £30,000 + Bonus OTE £37,000Working Hours:Monday - Friday 8:00 am - 5:30 pmTheo is currently seeking to recruit an experienced Parts Advisor to join our Client in...
-
Parts Advisor
4 days ago
Birmingham, United Kingdom CV-Library Full timeAre you a successful Parts Advisor looking for a new challenge? Discover an amazing opportunity with a Prestige Main Dealership! Automotive Parts Advisor - Birmingham Salary:Paying up to £30,000 + Bonus OTE £37,000 Working Hours:Monday - Friday 8:00 am - 5:30 pm Theo is currently seeking to recruit an experienced Parts Advisor to join our...
-
Skoda Service Advisor
7 months ago
Birmingham, United Kingdom Johnsons Skoda Stourbridge Full timeAs a member of the team, you’ll maintain the highest standards of professionalism and integrity at all times and deliver excellence in customer service. We pride ourselves on the expertise and enthusiasm of our people and have a fantastic opportunity available for motivated, enthusiastic and committed individuals to join us. As a Service Advisor in a...
-
Parts Advisor
6 months ago
Birmingham, United Kingdom Volkswagen Commercial Vehicles Full time**The Opportunity**: As a Parts Advisor you’ll be responsible for handling external sales enquiries for parts. You will also be working closely with the aftersales team in the dealership to understand what parts are required for the work that is coming into the dealership. It’s important you understand stock management and build up a good working...
-
Service Advisor
6 months ago
Birmingham, United Kingdom Johnsons Cars Full timeJoining Johnsons Cars, you’ll be working with one of the UK’s leading independent Franchise Dealership Groups, with 58 multi-award winning Dealerships across the UK. As a member of the team, you’ll maintain the highest standards of professionalism and integrity at all times and deliver excellence in customer service. We pride ourselves on the...
-
Service Advisor
7 months ago
Birmingham, United Kingdom Johnsons Cars Full timeJoining Johnsons Cars, you’ll be working with one of the UK’s leading independent Franchise Dealership Groups, with 58 multi-award winning Dealerships across the UK. As a member of the team, you’ll maintain the highest standards of professionalism and integrity at all times and deliver excellence in customer service. We pride ourselves on the...
-
Parts Advisor/call Centre Operative
6 months ago
Birmingham, United Kingdom Performance Resourcing Midlands Full time**Parts Advisor/Call Centre Operative** Birmingham £24,000 Basic Salary - £29,000 OTE/Annum We are recruiting a **Parts Advisor/Call Centre Operative** for a **Car Dealership Group** in the **Birmingham** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS AUTOMOTIVE PARTS AND/OR AUTOMOTIVE LOGISTICS EXPERIENCE.** They are the first point of contact for our...
-
Parts Advisor/call Centre Operative
7 months ago
Birmingham, United Kingdom Performance Resourcing Midlands Full time**Parts Advisor/Call Centre Operative** Birmingham £24,000 Basic Salary - £29,000 OTE/Annum We are recruiting a **Parts Advisor/Call Centre Operative** for a **Car Dealership Group** in the **Birmingham** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS AUTOMOTIVE PARTS AND/OR AUTOMOTIVE LOGISTICS EXPERIENCE.** They are the first point of contact for our...
-
Service Advisor
6 months ago
Birmingham, United Kingdom Johnsons Cars Full timeJoining Johnsons Cars, you’ll be working with one of the UK’s leading independent Franchise Dealership Groups, with 62 multi-award winning Dealerships across the UK. As a member of the team, you’ll maintain the highest standards of professionalism and integrity at all times and deliver excellence in customer service. We pride ourselves on the...
-
Service Advisor
6 months ago
Birmingham, United Kingdom TrustFord Full timeDepartment: - Aftersales, Service Advisor**Location**: - Erdington, BirminghamSalary Range: - Hourly rate from £11.67 plus bonus, 33 days holiday, Life Assurance and other great Company benefitsContract Type: - Permanent **We enjoy working together and can always rely on each other’s support.** We like the people we work with and respect how good...