Aftersales Advisor

5 months ago


Birmingham, United Kingdom BCA Full time

**We are looking for reliable, passionate, and professional individuals who want to join the BCA family**

**Job Title: Aftersales Advisor (Full Time and Part Time Hours available)**

**Location: BCA Perry Barr**

**Salary: £12.27 an hour**

**Working Hours: 40 hours per week between Monday and Friday 8.30am - 5.30pm**

**Who are we?**

We’re the biggest name in Europe’s vehicle remarketing industry, selling **1.3m vehicles per year**, across **60 locations** and with a **turnover of £2billion**. We believe our people are the best in the business, they are friendly, expert, and professional.

**Main purpose of the job**:

- To deliver industry leading levels of customer service to our Buyers.
- Deliver an efficient, high quality collection experience.
- Ensure queries and complaints are resolved in a timely, professional and cost-effective manner.

**Main responsibilities**:

- Vehicle production administration, including data entry and document management.
- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
- Provide counter service to customers and visitors.
- Support buyers through the swift resolution of queries and complaints.
- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
- Action requests for information or action from the central Call Centre.

**Skills and experience required**:

- Excellent customer service skills.
- Excellent attention to detail.
- IT skills Salesforce
- Decision making & problem solving
- Influencing & communicating
- Team Player

**Why choose BCA?**
- Onsite parking
- Employee Assistance Programme
- Eye care scheme
- Access to BCA Rewards which provides online and store discounts with a range of retailers
- Cycle to work scheme
- Training/apprenticeship offering
- Deals on new cars
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._


  • Aftersales Advisor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Aston Martin Full time

    Aftersales Advisor Job DescriptionAbout the Role:We are seeking an experienced Aftersales Advisor to join our team at Aston Martin Birmingham. As the first point of contact for all aftersales guests, you will provide a professional reception and facilitate the efficient operation of the aftersales department's workshop to maximize the Guest Experience and...

  • Aftersales Advisor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Aston Martin Full time

    Aftersales Advisor Job DescriptionAbout the Role:We are seeking an experienced Aftersales Advisor to join our team at Aston Martin Birmingham. As the first point of contact for all aftersales guests, you will provide a professional reception and facilitate the efficient operation of the aftersales department's workshop to maximize the Guest Experience and...


  • Birmingham, Birmingham, United Kingdom Aston Martin Full time

    Aftersales Service Advisor RoleThis is a Full-Time position within the aftersales department at Aston Martin Birmingham. The successful candidate will be the first point of contact for all aftersales guests, providing a professional reception and facilitating the efficient operation of the aftersales department's workshop.Key ResponsibilitiesBook in...


  • Birmingham, Birmingham, United Kingdom Aston Martin Full time

    Aftersales Service Advisor RoleThis is a full-time position within the aftersales department at Aston Martin Birmingham. The successful candidate will be the first point of contact for all aftersales guests, providing a professional reception and facilitating the efficient operation of the aftersales department's workshop.Key ResponsibilitiesBook in...

  • Aftersales Advisor

    5 months ago


    Birmingham, United Kingdom Aston Martin Full time

    Benefits include; The opportunity for an experienced Service/Parts Advisor to join a friendly team within Aston Martin Birmingham. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects. Salary - £23,000 to £25,000 Basic ...

  • Aftersales Manager

    1 week ago


    Birmingham, United Kingdom Performance Resourcing Full time €70,000

    Aftersales Manager Birmingham £70,000 OTE We have a genuinely great opportunity for an Aftersales Manager to join a well-known and much-respected car dealership group, with a superb brand at their superb dealership in Birmingham. We are looking for an ambitious and driven Aftersales Manager to join this successful team to take their aftersales department...

  • Aftersales Advisor

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Aston Martin Full time

    About the RoleWe are seeking an experienced and customer-focused individual to join our aftersales team at Aston Martin Birmingham.Key ResponsibilitiesProvide exceptional customer service to all aftersales guests, ensuring a seamless and efficient experience.Manage the efficient operation of the aftersales department's workshop, maximizing guest satisfaction...

  • Aftersales Manager

    1 week ago


    Birmingham, United Kingdom Performance Resourcing Full time

    Aftersales Manager Birmingham £70,000 OTEWe have a genuinely great opportunity for an Aftersales Manager to join a well-known and much-respected car dealership group, with a superb brand at their superb dealership in Birmingham. We are looking for an ambitious and driven Aftersales Manager to join this successful team to take their aftersales department to...

  • Aftersales Manager

    1 week ago


    Birmingham, United Kingdom Performance Resourcing Full time €70,000

    Aftersales Manager Birmingham £70,000 OTE We have a genuinely great opportunity for an Aftersales Manager to join a well-known and much-respected car dealership group, with a superb brand at their superb dealership in Birmingham. We are looking for an ambitious and driven Aftersales Manager to join this successful team to take their aftersales department...

  • Aftersales Manager

    1 week ago


    Birmingham, United Kingdom Performance Resourcing Full time

    Aftersales Manager Birmingham £70,000 OTEWe have a genuinely great opportunity for an Aftersales Manager to join a well-known and much-respected car dealership group, with a superb brand at their superb dealership in Birmingham. We are looking for an ambitious and driven Aftersales Manager to join this successful team to take their aftersales department to...

  • Aftersales Manager

    1 week ago


    Birmingham, United Kingdom Performance Resourcing Full time

    Aftersales Manager Birmingham £70,000 OTEWe have a genuinely great opportunity for an Aftersales Manager to join a well-known and much-respected car dealership group, with a superb brand at their superb dealership in Birmingham. We are looking for an ambitious and driven Aftersales Manager to join this successful team to take their aftersales department to...


  • Birmingham, United Kingdom Technical Resource Solutions Ltd Full time

    Area Aftersales ManagerBonus ( 55k OTE) Company Car Pension OEM TrainingBirminghamAn opportunity has arisen to become an area aftersales manager as part of a leading engineering company that can offer long term career development opportunities. Benefit from a range of training which will enable you to be confident and knowledgeable on customer visits. A...

  • Service Advisor

    5 months ago


    Birmingham, United Kingdom KPI People Full time

    **Service Advisor - Birmingham -** **Basic Salary - £26,000 -** **OTE - £34,000 (uncapped) -** **Extensive Benefits Package -** Our client, a busy franchised car dealership, in Birmingham has the requirement for an experienced Service Advisor to join their successful Aftersales team. **Responsibilities** As a Service Advisor your responsibilities...

  • Service Advisor

    5 months ago


    Birmingham, United Kingdom WeRecruit Auto Full time

    **Service Advisor required in Birmingham, West Midlands to join a Main Dealer.** Hourly rate from £11.67 plus bonus, 33 days holiday, Life Assurance and other great Company benefits We are looking for a Service Advisor in Birmingham who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent...


  • Birmingham, United Kingdom Technical Resource Solutions Ltd Full time

    Area AftersalesManagerBonus( 55k OTE) Company Car Pension OEMTrainingBirminghamAnopportunity has arisen to become an area aftersales manager as partof a leading engineering company that can offer long term careerdevelopment opportunities. Benefit from a range of training whichwill enable you to be confident and knowledgeable on customervisits. A great...


  • Birmingham, United Kingdom The Roxburghe Group Full time

    Roxburghe are an award winning car dealership who have recently opened a new 350 car site in Aldridge, looking for skilled and dedicated customer service professional to join our team, excellent working environment, working hours - Monday - Friday 08:30 - 17:00 We are looking for a range of experience and salary will be guided by this. Job role; - Managing...

  • Service Advisor

    5 months ago


    Birmingham, United Kingdom All Electric Garages Group Plc Full time

    To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company - To ensure all customer expectations and requirements are exceeded throughout - To deliver exceptional service, scheduling work on customer vehicles, providing accurate...

  • Bookings Advisor

    1 month ago


    Birmingham, United Kingdom Jardine Motors Group Full time

    Short Description Bookings Advisor. Stratstone Jaguar Land Rover Birmingham North. 45 hours per week. A basic salary of £28,125 with £2400 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service. Are you ready to drive...

  • Skoda Service Advisor

    5 months ago


    Birmingham, United Kingdom Johnsons Skoda Stourbridge Full time

    As a member of the team, you’ll maintain the highest standards of professionalism and integrity at all times and deliver excellence in customer service. We pride ourselves on the expertise and enthusiasm of our people and have a fantastic opportunity available for motivated, enthusiastic and committed individuals to join us. As a Service Advisor in a...

  • Parts Advisor

    5 months ago


    Birmingham, United Kingdom Volkswagen Commercial Vehicles Full time

    **The Opportunity**: As a Parts Advisor you’ll be responsible for handling external sales enquiries for parts. You will also be working closely with the aftersales team in the dealership to understand what parts are required for the work that is coming into the dealership. It’s important you understand stock management and build up a good working...