Collections Advisor
3 weeks ago
Collections Advisor £22,500 per annum
Preston - Tulketh Mill
Mon - Fri 9 - 5:30 37.5hrs Per Week
As an experienced Collections Advisor, you will be engaging with our client’s customers who may find themselves in financial difficulty and require information and guidance in order to meet their Car Finance commitments. You will need to take ownership to understand the customers financial situation, providing options and solutions to always ensure fair outcomes.
**Job title**:
Collections Advisor
What you’ll be doing:
- Understand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers
- Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service
- Handle customer telephone calls and interactions in an efficient, effective, and professional manner
- Embrace learning, coaching and development to continuously improve your skills and capability
What we’re looking for:
- Previous experience of working in a similar environment in a Collections role
- Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances
- A positive attitude towards change and a desire to grow to be the best you can be
What’s in it for you?
- Competitive salary £22,500 per annum.
- Monday - Friday 9am - 5:30pm, no weekend work
- The opportunity to take a paid day out of work, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual
**Location**:
Birmingham
,
United Kingdom
**Time Type**:
Full time
**Contract Type**:
Permanent
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