Aftersales Advisor

2 weeks ago


Birmingham, United Kingdom BCA Full time

**We are looking for reliable, passionate, and professional individuals who want to join the BCA family**

**Job Title: Aftersales Advisor (Full Time and Part Time Hours available)**

**Location: BCA Perry Barr**

**Salary: £12.27 an hour**

**Working Hours: 40 hours per week between Monday and Friday 8.30am - 5.30pm**

**Who are we?**

We’re the biggest name in Europe’s vehicle remarketing industry, selling **1.3m vehicles per year**, across **60 locations** and with a **turnover of £2billion**. We believe our people are the best in the business, they are friendly, expert, and professional.

**Main purpose of the job**:

- To deliver industry leading levels of customer service to our Buyers.
- Deliver an efficient, high quality collection experience.
- Ensure queries and complaints are resolved in a timely, professional and cost-effective manner.

**Main responsibilities**:

- Vehicle production administration, including data entry and document management.
- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
- Provide counter service to customers and visitors.
- Support buyers through the swift resolution of queries and complaints.
- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
- Action requests for information or action from the central Call Centre.

**Skills and experience required**:

- Excellent customer service skills.
- Excellent attention to detail.
- IT skills Salesforce
- Decision making & problem solving
- Influencing & communicating
- Team Player

**Why choose BCA?**
- Onsite parking
- Employee Assistance Programme
- Eye care scheme
- Access to BCA Rewards which provides online and store discounts with a range of retailers
- Cycle to work scheme
- Training/apprenticeship offering
- Deals on new cars
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._


  • Aftersales Advisor

    Found in: Talent UK C2 - 1 week ago


    Birmingham, United Kingdom Aston Martin Full time

    Benefits include; The opportunity for an experienced Service/Parts Advisor to join a friendly team within Aston Martin Birmingham. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects. Salary - £23,000 to £25,000 Basic ...


  • Birmingham, United Kingdom The Roxburghe Group Full time

    We are looking for an aftersales executive to join our amazing team. You role will be dealing with our customers after the car is sold, leasing with third part garages and helping with any queries or issues they may have. We ensure that every customer is dealt with efficiently, and with the upmost professionalism. 3 years motor trade experience of some form...

  • Internal Sales

    6 days ago


    Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    **Internal Sales / Customer Service Advisor (Automotive Parts)** **£23'000 + Overtime + Progression Opportunities + Specialist Training + Excellent Company Benefits** **Birmingham, West Midlands (Commutable from: Smethwick, West Bromwich, Walsall, Wednesbury, Wolverhampton, Dudley, Brierley Hill, Stourbridge)** Are you an Internal Sales or Customer Service...

  • Service Advisor

    6 days ago


    Birmingham, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone BYD Birmingham** **Salary of £24,400 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you ready to drive beyond the possible; to work for an industry game-changer alongside...


  • Birmingham, United Kingdom Holt Recruitment Full time

    Rate: £28000 - £32600 per annum, Benefits: relocation package, bonuses, reduced income taxes Type: Permanent Vehicle Service Advisor Vehicle Service Advisor Relocation Multi-Franchise Dealership £Our client is a multi-franchise dealer on the Isle of Man, and they are looking for an experienced Vehicle Service Advisor to join their busy...


  • Birmingham, United Kingdom Vertu Motors group Full time

    Bristol Street Motors Ford Birmingham  Bristol Street Motors Ford Birmingham  have an exciting opportunity for a Parts Advisor to join our brilliant team! You will be required to work alternate Saturdays, as per the departmental rota, between the hours of 8.Your daily duties will include dealing with incoming trade parts enquires and orders via telephone...

  • Parts Advisor

    2 weeks ago


    Birmingham, United Kingdom Volkswagen Commercial Vehicles Full time

    **The Opportunity**: As a Parts Advisor you’ll be responsible for handling external sales enquiries for parts. You will also be working closely with the aftersales team in the dealership to understand what parts are required for the work that is coming into the dealership. It’s important you understand stock management and build up a good working...

  • Service Advisor

    2 weeks ago


    Birmingham, United Kingdom Jago Consultants Full time

    We are looking for an experienced service advisor to join a busy main dealer in Birmingham. Salary – £22,000 with a £30,000 OTE Daily Duties include : Meeting and greeting customers in a friendly and courteous manner throughout the day. Booking vehicles into the technical workshop. Liaising with the technical workshop to keep track of...

  • Aftersales Advisor

    1 week ago


    Birmingham, United Kingdom Sutton Park Group Full time

    **Type**: Full-time - **Length**: Permanent - **Salary**: TBC - **Closing Date**: 23rd May 2023 Description e offer an attractive Salary, bonus package, Company Pension after a qualifying period, the use of a company car, providing a clean licence is held and depending on age and experience. Role Responsibilities - This role will be split between the...


  • Birmingham, United Kingdom KPI People Full time

    Service Advisor – Birmingham– £15 per hour – Weekly Pay – Flexible Contract Length – Full Time or Part Time - Our client, a busy franchised main dealership, in Birmingham has the requirement for an experienced Service Advisor to join their Aftersales team on a Temporary/Contract basis with an IMMEDIATE START. PAYE Weekly Pay. Competitive...


  • Birmingham, United Kingdom Pendragon PLC Full time

    Sales Leader 36,400 with £50,960 OTE with company car, 25 days holiday plus bank holidays, pension, single health care, critical illness and life assurance schemes, exclusive deals on new and used vehicles and aftersales services to work for an industry game-changer alongside a pioneering, well established electric vehicle brand, new to the UK market in...

  • Sales Leader

    1 week ago


    Birmingham, United Kingdom Pendragon Full time

    **Sales Leader** **Stratstone** **BYD Birmingham** **£36,400 with £50,960 OTE with company car, 25 days holiday plus bank holidays, pension, single health care, critical illness and life assurance schemes, exclusive deals on new and used vehicles and aftersales services** Are you ready to drive beyond the possible; to work for an industry game-changer...

  • Sales Leader

    2 weeks ago


    Birmingham, United Kingdom Pendragon PLC Full time

    Sales Leader Stratstone BYD Birmingham £36,400 with £50,960 OTE with company car, 25 days holiday plus bank holidays, pension, single health care, critical illness and life assurance schemes, exclusive deals on new and used vehicles and aftersales services Are you ready to drive beyond the possible; to work for an industry game-changer alongside a...

  • Retail Assistant

    6 days ago


    Birmingham, United Kingdom Boots Full time

    Job Reference: 204566BR Birmingham, High Street Permanent Full-time - Save Job **About the opportunity** A vital role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don’t need optical experience to join us as a Retail Assistant but ideally you will have worked in a retail or a...